Unfortunately could not give lesser than one star.
We booked the 8N, 9D- Europe tour( Paris, Switzerland, Italy).
It was an extremely sad tour for us and for many others in the group. We felt that we wasted all our money and more importantly our precious time. They paint a rosy picture first but you realize the actual thing when you start the tour.
Our tour had 46 people( YES 46!), bigger than a school picnic, so expect yourself to be in horrendously long queues for checking in the hotels and for meals. By the end of the tour we had 46 angry customers completely frustrated with the tour.
They make you travel in the coach for extremely long hours, and one couple with a kid had to abandon the trip mid way, as the tour was so exhausting.
ITENARY- Out of our 8 days, we wasted 2 complete days in couch travel, with a journey time of 9 hours plus. The only thing we could do on those days was to check in the hotel and sleep.
COACH- Don't expect your coach to have toilets and Wi-Fi, which is present in all European long distance coaches.
HOTELS- They say it is 4 star, I highly doubt that. Some of the rooms really stank badly, with stained sheets and carpets. Had to request a room change on many occasions.
More importantly, all your hotels will be away from the city centre, so any young couples wishing to go to the city centre at night to enjoy the nightlife- FORGET IT!
BREAKFAST- it is absolutely disgusting, your breakfast will be served separately as compared to other guests staying in the hotel, so expect to find absolutely nothing on your breakfast table.
DINNER- Expect long queues with minimum 20 minutes wait times. Is that what you want when you've had a long day? If you are at the end of the line you might find some dishes completely finished.
GROUP- Because of the big group there would be fights for seats in the coach, for meals and for excursions. You will find people just running to try and get in the queue.
BOTTOM LINE- This tour is so exhausting, it is not recommended for Honeymooners, elderly people, and people with kids.
DO YOU REALLY WANT TO WASTE A HOLIDAY WITH THESE GUYS, WHERE BY THE END OF IT, YOU MAY REQUIRE ANOTHER VACATION TO RECOVER FROM THIS VACATION.
The Only saving Grace was our tour leader Ms Niyoma, who tried extremely hard to make us happy and was really cooperative.