Abdullah A.

Dear Mr Alhamrani,

Hope you are well.

We are writing in connection to your flight booking from Birmingham to Cairo.

Unfortunately, at the time of booking there was a technical glitch which resulted in an incorrect fare being displayed at the time of booking.

As a result, we cannot issue the ticket on the fare it was booked on.

We will provide a full refund and would like to apologise for any inconvenience caused.

We can either refund back onto the same payment card which will take 3-5 working days or transfer directly into your bank if you provide us with a sort code and account number.

If you have any further queries, please do not hesitate to contact us.

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See they are so bad i have to wait 4-5 days maybe more to get my money back when the confarm the booking thats mean i can't buy other ticket i have to wait to get my money back thats not fare at clllllll