Abby Y.

I ordered 8 sets-of-3 Eastland Vases for my wedding breakfast tables. Firstly, we had to chase the delivery, which took over 2 weeks and involved a dispute around a part-delivery. Quick Candles advised had delivery had been made in full but the tracking showed only 1 of 2 parcels had been received. This was forwarded to Quick Candles who said they needed 10 days to look into it. We had to chase 10 days later, to which Quick Candles said they had found the second box in their warehouse and advised that it had not been shipped as it was damaged. We then received this damaged box 3 days later, which included a broken candle holder. Rather than replace or refund the set of 3, Quick Candles have given a pro-rata refund for the one broken holder. This is no good to me as the candle holders are needed as a set but they will not amend their decision, even though their website guarantees unbroken delivery and full refunds or replacements and DOES NOT mention pro-rata refunds in their T&Cs, which is what we have been told by the customer service advisor. In trying to reach a resolution, my Mum, my sister and I have been verbally offended and cut off on by the staff here and complete refusal to issue a refund for the broken set. They then ceased to respond altogether. Disgusting service for a large order. I can only recommend that you DO NOT SHOP HERE!