Abby W.

I rented a dress for a black tie event 6 weeks before the event. As the event approached, I received an email my dress was delivered. Come to find out, it was delivered to not only the wrong address but the wrong town. After contacting custom service (waiting for a rep for 40 mins) I was basically told there is no solution. She kept telling me it was delivered... Which wasn't the case. They do not offer overnight service so don't even think about trying to ask... then she told me once the dress is returned to their office, I will receive a refund... Again, the event was in a day and I still had no dress... They proceeded to tell me I would receive 20% off my next order as an apology... I will never order from them again so it is not much of an apology... The dress showed up on my door step 5 days after the event date.

Awful service and rude customer service. As a company who offers 4 day rentals, you should expect things could happen with the shipping and consider offering overnight services...

Never. Again.

To top it all off, 4 other women rented from RTR for the black tie event that weekend and not a single one wore the dress they rented for one reason or another.