Avoid this company at all costs! We were charged £184 for an engineer who arrived and obviously had no clue what he was doing, he advised the cast iron pipe had been repaired, charged us £184 and left our house. A day later the leak started again, numerous calls to Rightio and two further engineers were sent out before I was told they do not have anyone qualified enough to repair the leak and that I would receive a refund. This was at the beginning of December and I am still waiting for my £184 refund having chased them up numerous times.