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They have a great selection but prey on users who order things and have to return them by changing a 20% restocking fee. Its not our fault your products do fit in certain places, or don't work how we imagine they would. I'll buy only from Amazon now. At least in most cases they do free returns. What a joke Webstaurant!
Ab B.'s review of WebstaurantStore earned a Very Helpful vote
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Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review, AB. I am sorry to hear that you are unhappy with our standard return fees. The reason why we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
We do our best to provide all the information about a product upfront so that our customer can make an informed purchase and should not go through a return process. If you have a question about a product and it cannot be answered on the site, we are happy to look into the product to confirm if it will work for your application.
If you have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.