Andrea

Love the ease of checkout, and payment funding options.

New buyer— easy to find the item I wanted at an excellent price!

I'm a frequent shopper at the The Real Real and have scored a number of good deals there. Recently, I purchased a pair of Christian Louboutin suede boots from them, and was really excited to receive them. My excitement turned to disappointment as soon as I opened the box. My new beautiful boots were fakes-- obvious fakes! The suede was fabric, not real leather, "Made in Italy" was all one word, the gold stamping inside was sloppy and bled-- textbook counterfeit Louboutins. I contacted the Real Real and they handled my return swiftly and all my money was refunded. Imagine my surprise, though, when the very same confirmed counterfeit boots I had just returned were listed again for sale! My advice is to make sure to do your research on whatever item you are buying and thoroughly inspect an item when you receive it to insure you are not buying a fake. Extra star for customer service and ease of returns.