AZ S.

No wonder fashion as in industry has imploded in its own face and here we have the vestiges, the parasites of that ludicrous world exposed in their post-boom time ripping off customers, operating under glossy facades (as it always has) - and being the greediest corporate thief-style operati that are yet to be closed down.

They haven't worked out that taking designer (any) goods that don't belong to you, taking funds from buyers who believe they have purchased them - and reneging on commitments to both sides - is STEALING in most peoples' books. When investors sit on our funds/capital for a period of time - they share out the profits.

Please investigate Kerling and their assets. Or better still shut them down altogether.
Stick to the humble, non greedy, honest co's like Vinted & Depop; at least they do what they promise to do.

This is the kind of company that shows the tipping point for Consumer Protection against scammers is long, long over-due. Absolutely dreadful experience I wish to share with every single integrity driven human in the world - you know - the large majority of us who don't sit there plotting to scam decent principle driven humans out of their - probably hard and honestly earned - cash.
They clearly spy on your IT. I needed to clear my mac, and hadn't.
In a hurry, I saw their oh-so-helpful - not - ad - offering a FREE clean up of my mac. You know - the one where you try it and if it works - you think, hmmm, great, yes I will sign up and carry on with this lot.
Oh no you don't. Don't start thinking like a humanly functioning DECENT person. Get your eyes out in the back of your head and start looking over your shoulder.

I tried the trial, clicked the odd harmless looking button, and so on...
Before I knew it, in a flash, just like that - I had 22Gbp removed from my account...
Busy and working, I thought to myself, oh well that's cheaper/faster than my computer guy nipping over and cleaning it up for me. I have no recall of actually agreeing to anything.

Silly silly silly me.

Then, happening to check Paypal a few days later, I notice that they not only took the 22Gbp - which frankly - have no recall of actually agreeing to - and for the life of me - what that was for - the gods only know - they went and stuck their vile grasping little computerised hands into my account and removed another 40Gbp or more... 43Gbp think it was...

DAYLIGHT ROBBERS. EXPONENTIALLY WORSENED BY THE FACT I DIDN'T AUTHORISE PAYMENT TO THEM.

Ha. An email I thought to myself. Let them know am onto them - and ask for the money back. My immediate thought was 'thank god have been at home and working' - otherwise would've been months potentially and how much would they have whipped out by then? Uuugh.

I got no reply yet the usual standardised 'we have your email...' ticket - and the gall of using the pandemic as a reason as to why they are SO BUSY; yeah busy whipping money out of accounts they have absolutely NO AUTHORITY to do so - and for what - your guess is as good as mine.

Finally - days later - having asked for a date and details as to where the refund will go - they have the temerity to reply saying I have bought something I have ZERO PROOF of - some sort of mega security safety net for my mac. Well that's just a bunch of words as far as I can see as am still getting all the usual spam and nonsense and nothing has changed bar me clearing out my mac at my end which has made a difference.

They even get the figure wrong. Paypal showed me they had removed 22Gbp and then another 42Gbp ie a total of 64Gbp or thereabouts; they don't mention this in the email - the figure they cite bears no resemblance to the figure on my Paypal account. So they can't even get the facts right - they don't address how they managed to take it without my knowing authority - and then - they try and persuade me to stay. AFTER I HAVE HAD A CONFIRMATION EMAIL SAYING THAT I HAVE UNINSTALLED IT, days before... IE they can not even be bothered to look at the account properly.

You couldn't make it up. They actually make it worse by personally replying because for anyone anywhere to assume the human race is as stupid as they must be assuming is surely a human rights infringement. Oh sure - OK then - yeah why not? You just took cash out of an account I didn't knowingly authorise - for what I don't know - arguably making my mac worse - and then - when you can be bothered to reply - you want me carry on building this wonderful relationship with your brand. Why not. Do you want me to get my salary put straight into your bank account? Yeah - I thought so - great idea... But you don't need my authority for that do you? No, I didn't think so... You've probably done it already... and got to my credit cards too maybe? Why not...?

I also cleared my mac myself - deleting everything I needed to and clearing stacks of Gb - so their alleged service did absolutely nothing bar kick me up the butt and get me to do it myself because it actually seemed to make the issues ever worse...

I will be taking this one to consumer broadcasters, social media etc and Trading Standards in the US - whatever that body is. I can only imagine this must must must be a US company. Reprehensible on every level and the sort of company you would throw a party for - over its closing down.

You've been warned. This lot are the least transparent and biggest scammers I have ever come across. By a million miles.

I shall return here when they refund me. They had better refund me, but with a full explanation as to HOW they got the money from my account.

I have written 'NONE' in the box below - where it asks 'products used?' - because IF - and this is the biggest IF of my life - IF anything that actually does anything other than scam money out of my account - did land as a product I have NOT ONE JOT OF PROOF OR EVIDENCE - in fact - it made my computer worse, the moment I agreed to a 'free' ha ha ha - trial.

Along with just about everyone - I really really really hate these companies that get your bank details so they can stick their hands in whenever they like - and they market themselves as giving you the option to try them - BEFORE you make any commitment. I speak for everyone I have ever met and discussed this principle - or lack of - with.

Giving one's bank details - ie access to personal funds - generally hard earned and honestly earned in decent humans' books - in return for a bunch of snacks is not a 'free trial or a free box or a free anything'; it is precisely the antithesis of 'free'. Your wording should say ' give us access to your bank - unlimited - and we will chuck some nuts your way - IF you're lucky'... (According to some reviews if it does land, it's an erratic and random and not even particularly nice experience if you do get them... for many they don't even deliver yet they remove funds...)

I even read one that said Graze had managed to procure funds from an account from a person who had never even signed up.

Does that not say it ALL. With cherries on the top?

This lot need to come with a massive warning, closed down maybe...

The best review I read said nothing of what the stuff actually tastes like; if you read the reviews they generally focus on the haphazard and useless service, no phone lines, erratic funds withdrawn, alarming scammers basically.

If you're going to offer a free box - then give the customer what you say you are giving - on the advertising. Give them a free box to taste - and then - and only then ask them if they wish to set up a free for all access to their bank accounts.

I can't be bothered to go to Trading Standards yet - but will do soon I think. This lot have to be a US company, stooping this low to trick and deceive...

What is should say loud and clear is -'greedy multinational corp in the making yet we act like one already - we're gonna stick our big greedy hands into your account and you'll be begging and screaming and dying of frustration trying to cancel your sub - (oh sorry did we forget to mention TOO that we're a subscription service you can never get away from and we don't do phone or customer service) - in return for a box of quasi-healthy stuff you'd probably never go near if we hadn't lured you in by this total scam'. That's a bit wordy - maybe they should just shut down but before they do that - spend a lot of time reimbursing people: not just the people who they did rip off - but all the people who spend their precious time reading the 'free box' nonsense - and who then spend more time going on to their website to claim their 'free' box. Yes - even those of us who thankfully were spared the sleepless nights of this lot having access to your account - even we are concerned that companies who lure in customers via subscription services - are in existence! It's called having a basic moral compass and no dollar signs in your eyes.

And the marketing. The number of trees this company must have chopped down. Years now - it's been - that those annoying coupons fall out... Of every magazine and envelope - out they fall...