Aarron J.

My very first and probably my very last time ordering from Lightinthebox.

I ordered a Mi Band 2 and screen protectors from this site on the 27th January for £20.88 (items) + £3.53 (shipping & insurance). The order stated 1-4 days processing time but my order never got processed until the 6th February and shipped on the 7th. When the UPS driver arrived on the 10th he would not release the item unless I paid £18.93 in "Import duty fees". I refused to pay this and the driver left with my package. On contacting Lightinthebox through their service ticket system I was told that they would refund 100% duty fees to anybody that had paid for "Insurance for duty and tax" and that I had not so my only choices were to pay the duty myself or refuse the item and accept a refund of £18.15 which is a lose of £6.26 for the pleasure of using their service. This is not a lot of money but I believe this is a matter of principle.

I replied to their messgae asking them to explain where the "Insurance for duty and tax" option was because when I went through the order process again I could not see this option available anywhere. I also sent them a screen shot of their order page to prove this fact. They responded again by just saying if you don't want the item then they will give me a refund of £18.15. They made no attempt to answer my legitimate question with regards to the "Insurance for duty and tax" option.

I have replied to them again but don't expect to get a satisfactory response from them.

My advice to everybody is to avoid using this dropshipping business at all costs. You would be better off paying a little bit more for your items and buying them from more reputable business.