I ordered a 120hz screen to replace the original screen on my dell laptop. The screen arrived on time, but I found to my dismay when i was ready to install it that it had been damaged during shipping. I replied by email with pictures of the damage and the box it came in, and was provided with a new tracking number promptly for a replacement. I got the replacement today, this one arrived intact and am extremely satisfied with the product and customer service provided. I would recommend this company and will definitely purchase from them in the future if I need another screen.