Aaron S.

Went to see Moana yesterday with the family. I selected the seating which was right behind the handicap row. When I got to the theater I found that the actual seat given to me was in the first section. Too close to the screen. The diagram shown to me on the website did not match that of the theater. The theater could not help me due to the show being sold out. Fandango has almost non existent customer support. I found no way to contact customer support from their website and only managed to find a chat session after doing several google searches. The operator took my info, asked a few questions and told me she was going to escalate my claim. A few hours later Fandango responded back with an outright denial without giving any reason. Will not use their service again. I wouldn't be surprised if a class action lawsuit is in order.