Update. I booked for steps on 2/12/2017 in Manchester the cost was £247 for two tickets.
I received a update the same day that they were not sending the tickets. I emailed and asked why they hadn't refunded me. They said it was 20 working days. Its now been 6 weeks. They will say on here to contact there zen desk with proves that its just a generated reply
This has been the replies so far.
We apologize for the inconvenience, We are investigating why you still did not receive the refund. We will update you as soon as possible
Apologies for the delay. Your issue has already been escalated and our Supervisors are already working on resolving this matter. Kindly bear with us and we will send you an update as soon as possible.
Ive started a petition to get them blocked. Please sign it https://petition.parliament.uk/petitions/*******/sponsors/new?token=Dn0gShZfimarngdmc3O