aaron c.

Highly disappointed in the entire experience! Ordered flowers for my Mom on Mother's Day, they were to be delivered by 11:30 AM on Sunday the 8th of May(which cost extra I might add). By 1 pm I was getting a little concerned that they still hadn't showed up. Called the 800 number for some customer service, that's laughable. I was told that they're florist had decided they would no longer do that arrangement and so no flowers were going to my Mother. Their florist claims that they tried to call me but could not leave a voicemail. Unfortunately, I had no missed calls and I have Sprint service so my voicemail does not "fill up" like some other providers. When I asked to speak with a supervisor I was repeatedly put on hold for stretches of time and then told "Sorry, I cannot find a supervisor". Finally after the 4th or 5th time when I would not accept that as an answer he transferred me to a supervisor. When I asked her how I was to get flowers to my Mother who lives 3 states away at this hour on Mother's Day(also, Sunday) she told me I should "just try Walmart". Thanks 1-800-Flowers... I knew I should have stuck with FTD.