Aamer A.

I booked a car on their site. I arrived at the rental car location and even though it was supposed to be open, it was not. Some people outside told me the manager was running late. I was in the Middle East at the time and waited outside in the desert heat for 15 minutes and left.

When I came back, I attempted to get a refund for my rental by talking to their customer support online. They refused to issue one and further blamed me for not calling them to fix the issue - even though I clearly explained that they have an international number and my cell phone cannot call outside of the country.

To add insult to injury, the customer support agent refused to end the chat after I said I would provide a poor rating. Indeed, the agent actually mocked me and said "good luck with that."

Absolutely terrible company. I have reached out to their CEO with a transcript of the issue and have not yet received a response. I am also disputing the charge with my credit card and am also considering filing a claim in court including reimbursement for attorney fees.

Next time, will go with Expedia. They are so much more customer-friendly.