Aalap S.

I placed my order on February 10th, and the company has yet to ship the order. It is very clear that they prioritize orders that are placed with the special Valentine's delivery rates, compared to standard shipping.

I believe this to be deception and misrepresentation of information, along with taking advantage of the consumer.

For more information on my case, as well as referrals to other more legitimate flower companies, please email me at *******@gmail.com. ‍

I have spent more than 100 hours between my credit card company and HomeAway for an issue with a reservation (October 2017, Boston, MA).

To summarize:
- Booked a 3 night reservation
- Owner changed reservation to 2 nights, a day before I was to fly to Boston. This prompted me to find emergency lodging
- Neither Owner nor HomeAway refunded my 3rd night
HomeAway could not even find documentation of the reservation change, and their response to my concern was "to take it up with the owner"
- Any other company (e.g. Airbnb) would have immediately dealt with and refunded the money, and PENALIZED the host.
- I am still working on getting a refund. Online customer service provided very fragmented information, and a DEAD link for filing a claim.
- Neither owner nor HomeAway is willing to take responsibility for their mistake