A A.

I partially blame myself for not checking more sites for their reviews on Figleaves. I just saw the one site said it had a 8.9/10 rating and just went with it. I assure you I regret it.

I live in Canada, and I placed an order on the US site on January 27th. When I hadn't received anything after the range of "7- 10 business days" had come and gone by, I messaged them online through a contact form and got no reply. Not even a canned automated message.

Then a few days later I tried again and spoke with a representative through live chat who fed me a "it could be held up in customs or maybe you should check with your local post office" line. Which was deeply unhelpful since she didn't even supply me with the name of the company delivering to my door.

Fast forward two more weeks to February 29th, and this time I tried again online. After stating my frustrating experience, a representative offered to send me a replacement with express delivery, with no additional cost. Okay, cool. People muck up sometimes, so all's well that ends well, right?

No. Not when I'm hit with a $41.59 CAD duty fee for an item that's worth $100 CAD. From the other reviews I've read, this happens to people who live in the US too. The US Figleaves site doesn't send you stuff from a warehouse in US -- it's all from the UK regardless. My invoice lists two UK addresses -- it's either from Hertfordshire or Suffolk. Have fun with that.

Others who have more patience than me say that there is one tiny line of fine print on the site that says something about possible duty fees and taxes, but I assure you, they've certainly tried their best to make it as obscure as possible.

I know it's tempting to buy from Figleaves since they have a great range of sizes, but DON'T DO IT. The product I received is as advertised, and it's exactly like the one I saw in Nordstrom, but this entire shopping experience is frustrating and ridiculous.