Zibdeals did followup and sent a new replacement product after a week. Though the price paid ended up being almost $500 more than the online price I initially ordered, the replacement TV was exactly as ordered - brand new, perfect condition, and performs exactly as expected.
• Previous review
When confirming my original purchase of an LG Oled 65c8pua with Zibdeals.com, I was told that the TV I had just purchased used second tier supplier parts. If I wanted a completely LG TV the price would be almost $500.00 more. Stupid me, I agreed to the increased price with the promise that I would be getting a brand new, never used tv in all original packaging. The sales rep also said I would be getting a 5 year warranty.
After reflecting on this for an hour, I tried to cancel the order, but could not as I used a debit card (mastercard). They immediately had taken the money from my account, and my bank said there was nothing I could do. I filed a dispute immediately.
The TV arrived 6 days later and all looked good as packaging seemed complete and brand new. No damage to the packaging. A friend and I set it up and all seemed fine. About an hour into setup I noticed a bright vertical line running down the screen. I continued with setup and calibration, and the TV started turning itself off. The turnoffs increased to the point that it would not turn on PERIOD.
I called LG - they recommended I contact Zibdeals for a replacement as it had just arrived. They informed me that Zibdeals could just return the defective TV to LG and get "Credit" to order me a new one. I explained this to Zibdeals, and they said they would look into it and contact me back immediately. They have not. Subsequent calls have not been answered, emails not responded to.
Stay far, far away from these people. Should they actually make this situation right with a brand new replacement TV I may consider removing this post...