Tip for consumers: CALL directly and get rates quoted in writing. What is on the website may not match what you are actually charged. They may have other packages that fit your needs at a different price than is quoted online. Need to register a vehicle, too? Better clarify that process before signing up for a mail account if you are planning on doing both. Lack of timely service or ability to get your vehicle licensed may be an issue for you, too.
Tip for consumers: You can trust them.
Tip for consumers: I am going to find out as much as I can about this site and I will add any info I come across
Tip for consumers: RUN AWAY!
Safety is by far our most important concern. After the result of Otto Warmbier's detention (An event which had never happened before) we felt that the potential consequences of a detention for US citizens were too high, especially in light of the lack of information regarding his case. So we made the decision to no longer take US citizens.
The US State department has also reached the same conclusion and is banning US citizens from travel to the DPRK from September 1st. We never meant to "string you along", circumstances changed, and we made a decision that the safety of our clients is paramount. We gave you a full refund despite the fact we had already spent a considerable amount making deposits and arranging visas ourselves, this wasn't something we did arbitrarily. As you note there are other companies who assess the situation differently and I'm sure they would have taken a booking from you at that time.
I'm truly sorry your plans were disrupted so suddenly but we made the decision we felt we needed to, to keep all our clients safe, including yourself. It wasn't made on a whim and it certainly wasn't punitive. I'm sorry that we weren't able to take you on the tour and for your lost time.