Eventually after opening up yet another ticket, I commented that I had written an honest review of their terrible service and that I wasn't going to let the matter drop. After that I received a speedy reply with a promise of a refund. Whilst I should never have had to go through so many hoops for this to be sorted and the service was dire, I am also happy to say the money owed has just been...
“The company is a con, do not trust them.”
• Previous review
I ordered the duplicate photo cleaner only, but got charged for a bundle including a download for something I have no need for and not even sure what it is! They took £59 out of my account instead of the $39 expected. I'm not sure of the exchange rate but they have basically stolen my money. I've been trying to get a refund for the item I did not order but they've started ignoring my messages. This company cannot be trusted. I won't let it rest but I shouldn't be having to deal with this. I will happily write an updated review should I ever receive the money they owe me back.