After five days and after reading this review, the seller did reach out to me. Clearly not happy with the review I left here. And especially bothered by my stating he blew me off'. One of the biggest differences between a brick-and-mortar business and an online business is the accessibility. He mentioned that he had taken some time off to spend time with his family. If a brick-and-mortar...
“Meh, You Get What You Pay For.”
First off - I'm a newbie when it comes to online marketing, and it was suggested to me that a good way to get started is through Private Label Rights (PLR), products. After an online search I found the PLR store, and purchased a $47 dollar product, paying extra for them to set up.
I provided all the set up info and waited. Now what happened next is 100% my fault. The site was there but I could not access it to do anything with it. I sent an email, and received no response. Having been burned on several occasions by shady online marketers, I kinda flipped out and figured I got scammed again. Dang. So I torched the site, change all my access info, and sent a blistering email to the seller.
Surprisingly, the dude responded, and was kinda like, huh?! So, I explained the situation from my perspective, and he basically was, dude you're way off-base. He even agreed to re-install the site at no fee. Which was very cool.
So, a couple months went by without me doing anything with the site - as I got tied up with my "job". This week I had some time, so decide to see what I could do. I typed in the domain name, and zip. I went to my host and checked out cPanel, and nothing. I mean the domain was there, but the data was toast.
I reached out to the seller, to see what kind of support was there. He checked out the situation and confirmed, yup the site's gone. Must have been your host.
So, I figured, OK, looks like I've got to load the thing myself. But I needed some basic clarification, so I reached out to him again. This time, he's just blew me off.
I actually thought, that if he responded and was upfront with me about the limits of his willingness to help, that maybe one of his other PLR products was a self-help website builder kinda program, that I could buy.
So, the reason for the "Meh" rating is, the seller not wanting to be bothered to even respond - with a polite, sorry can't help you with that - yet he's still sending me sales emails trying to sell me new programs.
I also think, given his site promises support, that even though it's not his fault, that it is a good business practice to offer some amount of help - even at a price.
Given the size of his site and the amount of products, I'm surprised he hasn't found somebody on Fiverr who he could direct people like me to, for such help.
That's one of the downsides of online businesses - once they start making sales, it's too easy for them to blow-off their existing customers.