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Tip for consumers: ordering online won't save you time, won't guarantee the stock is available and you can expect the same waiting time as if you'd ordered over the counter
Tip for consumers: Read the small print, no refund offered. They also keep removing my review form trust pilot so the pubic can’t read the truth about their product & service.
Tip for consumers: Do not accept a "free sample" of this product on line. The product is available from Amazon.com and Walmart. Now I know!
These are just the emails we received from you:
1ST EMAIL: I purchased the vanilla cupcake shea butter and I haven't had any shipping confirmation or any updates. I purchase on 2/17 and it's 2/21 and still nothing.
2ND EMAIL: I placed an order on 2/17/2019 and I haven’t had any updates and it’s showing that my order have not been fulfilled. I’ve emailed more than once without any response. Please contact me within 24-48 hours as promised on your site or give me an update before I file a claim
3RD EMAIL: Today is Tuesday and I have not received my order. Also the tracking number you provided does not work. It shows a shipping label was created on 2/23 but the item was never given to usps .. I even called and checked with them .. I purchased the item on 2/17 and it is now 2/26 with no items and no updates. The previous message you sent said I would receive the item today. If you cannot provide the item then please provide my refund before further action is taken.
4th EMAIL: I have not received a response within 24 hours with any information on my order. I work for Wells Fargo so I know how to take the appropriate measures for these situations and who I need to get in contact with, because you cannot take money from individuals and not provide the product. I am in disbelief that a black owned company would disown their customers. If we cannot come to a resolution. I will not only have Wells Fargo involved but I will also reach out to United States Postal Service and other necessary outlets for fraudulent activity that is suspected in this matter.
It had only been 5 days and we received these emails along with numerous private messages to our social media accounts.
We're not sure what you were out to prove with this harassment but it is not welcome on our site!
A full refund was issued to this customer.