Submitted a request for contact on this matter, got back a "What can we help you with?'. Replied with explanation of problem with evaluation and "repair" of my shoes. (Not only. are they still too stretched out, they just don't fit anywhere since the adjustment. I think the repair crew lessened the width of the forefoot, so now the shoes are really loose in back and pinching my feet in the...
“After all that waiting, did not fix problem”
• Previous review
I finally got my shoes back. They are beautifully polished and clean and new looking and they even included an extra pair of insoles and a pot of glue to attach them, which is a little weird but the shoes are still too big. And they are too big because they stretched out excessively. Which is why I sent them in for assessment, right? So why did they bother? They should have just accepted the return and refunded my money and left it at that. They lost a customer anyway, and wasted money on the ineffective refurbishment and shipping. If they had just refunded my money I might have still, some day, purchased their other shoes that are adjustable. Ridiculous.
“They cherry pick reviews, and cherry pick their guarantee”
• Previous review
Update 08/17: When I emailed the customer rep (again) asking what was going on with my shoes, she replied that she had emailed me an invoice a week prior, with the order number for "warranty repair" of the shoes (Quoddy everything because they treat everything like a purchase, even no-charge things like assessment for repair or replacement). This was a blatant lie. She said she would send the invoice "again." I received that email, of course, and noticed that the invoice was dated that day. So she had just generated a new invoice after I asked about it. Why do people lie about things that can so easily be proven wrong? Ridiculous. Also ridiculous is the fact that my stretched-out shoes are being "adjusted" for "length and width." Really? Are they restitching the things? They are going to be hideous, if so. And by the time they are scheduled to be mailed back to me (according to the invoice) I will have been without my shoes for five or six weeks. They are summer shoes, and summer is ending.
Never again, Quoddy.
Main review: I purchased a pair of $250 women's shoes from Quoddy. Within a month of wear, they had stretched too much to be worn safely. The company told me to send them back for assessment, at my expense. Only when I protested did they offer a prepaid shipping label. Now they have had my my $250 shoes for two weeks and I am still waiting to hear what they have determined. I have tried three times to submit a review for the product, but they will not post my review. The shoes have just three reviews, all raving about how wonderful they are. (I own a few pairs of Quoddy shoes from past years, and have not had a problem with them. I fear that the quality may have declined lately. I replaced a pair of Quoddy fleece lined slippers this year, and the new ones are not nearly as nice as my old pair.)