I bought two shirts from PF and when I discovered that one of them was ripped in three places, I contacted the company and got absolutely nowhere. Now I have discovered the other shirt I bought from them is also ripped in about the same place. Is there any way to change my rating for PF to a NEGATIVE number?
“Lies, Damned Lies, and Statistics”
• Previous review
Mark Twain once said there are lies, damned lies, and statistics. With Paul Fredrick, you get all three. I was familiar with the brand name before I bought from them, about 5 years ago. Their ads suggest/imply that their shirts are of better quality than the average dress shirt and that their customers greatly appreciate the quality of their products. I have always wanted dress shirts with more than the usual neck room, but when I bought a shirt with an 18-inch neck, the rest of the shirt was rather big for me. So, I decided to buy two cotton pinpoint dress shirts from PF about 5 years ago. Yes, I know the warranty has expired, but I have about 30 dress shirts in my closet and many of them are a lot older than the two from PF. This morning I noticed there was a 4-inch rip in the upper left sleeve of one of my PF shirts. No idea how, where, or when it happened. About 10 minutes later, ANOTHER rip occurred in the same exact spot of the right sleeve. I also noticed there was a third rip down closer to the cuff on the right side, along the same pleat as the upper tear. I went online and had a chat with someone from the company who essentially told me there was NOTHING they could do because of the age of the shirt. I am an attorney, and have been wearing dress shirts for more than 30 years. I have shirts in my closet now which are older than the 2 PFs, and I have NEVER in my entire life had a shirt rip like this even once. Was it naïve of me to expect PF to care about me as a customer and try to make it right? In retrospect, I guess it was. Customer service apparently means NOTHING to PF and they absolutely refuse to stand up for the alleged "quality" of their product. What a crock. I will never buy anything from Paul Fredrick again.