Online Businesses Reviewed on Sitejabber for "prim" to "prin"

You state you ordered 1134 units which would be over $30k USD. Unfortunately we do not process orders over $2k online so we dont know who you purchased these from but it was not us. We recommend you notify your credit card company as they will surely be able to assist you in reversing this charge.

I do not understand why you would wait almost a year to look into the matter. We wish we could help you more but unfortunately this is beyond the order volume maximums we allow even for resellers.

You've only got to look at the dozens of other negative reviews that this guy has posted on here to come to the conclusion that he has a very large chip on his shoulder but, just for clarification, I have put forward our side of the story for readers to make up their own minds:

The reason our web server blocked your access was because it detected that you were using an anonymous Dark Web browser called Tor. This is the browser of choice for criminals, fraudsters, cyber attackers and worse and is considered a threat to the security by our systems and many other organisations.

Somehow, you managed to place an order before the threat was detected and it was only your final payment confirmation page that got blocked. However, you were immediately sent two confirmation of payment emails, one from us and one from SagePay who securely process our online payments.
Your order was placed at 12:31 on 27/2/20 and was promptly processed and dispatched at 15:06 on the same day. Another email confirming dispatch was sent to you at this time.

Your rather arrogantly worded email requesting to cancel your order was not sent to us until 19 hours after your order had been dispatched so at this point we tried to contact you by phone without success. Having failed to get through to you by phone, we replied to your email which you had sent using a throw-away anonymous email address that in your own words "does not have reply features" . Our email explained that a full refund would be issued on the condition that you returned the unwanted item to us. To date, we have not received it.
If you have indeed sent the item back to us as you claim then I suggest that you contact your courier company to track the package or provide you with evidence of delivery. If you did not use a trackable service then you should at least have some sort of proof of postage that can be used to claim compensation from your service provider. We will be happy to declare that the item has not been received by us.

So, which version of events are readers to believe? That of a trusted family run business that has been trading openly online for over 20 years or the claims of mister p. the serial complainer who hides anonymously behind the Dark Web and throw-away email addresses?

Thanks so much, Fred! We appreciate your business and look forward to doing business with you again soon.
Sincerely,
Heather & the Print4Less Team

We appreciate you taking the time to leave us a comment/review with Print Runner. We are sorry to hear about your recent ordering experience with Print Runner. This feedback provides us an opportunity to ensure that you stay satisfied with our service & products as well as gives us an opportunity to get better. Will you reply to our direct message with your order number? we will be happy to look into the concerns to further assist you.
Thank you,
Customer Care