Tip for consumers: if you phone is broken but you chip phone is ok not use that procedure to update your phone with documents in playerauctions
Tip for consumers: If you engage in a trade, make sure you message the user you are trading with to make sure he marks the game as received.
Tip for consumers: one word..DON'T
Tip for consumers: Check the prices before and after sales. I did and was very insulted by the prices being offset to mis lead people into buying items at the same price point. Also use PayPal to protect your hard earned money. It seems this company has issues with shipping products to their costumers in a timely fashion In my experience.
Tip for consumers: Don't do it.
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I was able to see your ComplaintsBoard post first, so I will be copying my reply there.
I'd also like to add that the reason your evidence was not accepted is because it doesn't fully incriminate the seller as the one at fault, since the change of the credentials in the Steam account involved could have been initiated by anyone.
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Thank you for writing the full details about your order experience.
I was able to check into order 5390903, and one of the reasons this was ultimately decided in favor of your seller is because you never took advantage of the 72-hour inspection phase before confirming the order. This is when the account credentials should be inspected by the buyer, and as a company we never take part in this and we leave it completely to the buyer.
In the event of an account reclaim or loss, you can show evidence that the credentials worked during the inspection phase, and if it doesn't anymore after the sale, then you can easily show a comparison. Even with insurance bought, we still require users to validate their claim.
Our staff replied to you but was unable to provide anything more as this is already closed. In case you have other questions, please reply back to your ticket thread or here so we can assist you.
Best,
Richard