Still no refund from a purchase of a fake product on Lazada Order #*******68924. On day 75 since I sent the watch back. Customer service is zero and really gives me the impression no one there know what is going on. Buyer beware for Lazada as they will gladly take your money but getting refund even though they guarantee the product is you will play a long waiting time with their games.
“Returns and shipping or lack there of”
I made a return to Lazada of a fake (which they allow to be sold on their site) watch. They never even acknowledged they has received the returned item. 7 weeks have now passed but still have not been credited for the Watch, nothing. In the mean time they are having a site-wide sale and promoting there site and the delivery times and back to work after the Quarantine, but when it comes to returning money owed good luck. Shipping with Lazada is another problem and there are many. I purchase a vacuum from Electrolux which sales on their site. I message the store twice after the product was packaged and ready to ship and for 4 days Lazada never picked it up. I have given them till close of business 6-5-2020 or I'm not going to accept and COD shipments I have in the pipeline. About 250 US worth of product. I would not suggest using this site and use the local Shoppe or Amazon
Update 06-23-20 Day 62 of no return on the fake watch I purchased. I'm sure the item has be lost or stolen and Lazada just doesn't want to pay for it. Worst company for getting the truth out of. Really their customer service is a joke. If I was anyone out there with a problem I would send all mail to their main off here in the PH and if no results start writing to the Main office.Net Park Building,
Level 23, 5th Avenue,
Bonifacio Global City,
Taguig City 1634,
Metro Manila, Philippines
Start writing to them there.
Notice on the picture of the watch where they guarantied it's 100% original. Took it to a watch store here and it was a fake.