LuminaBright has a consumer rating of 1.07 stars from 106 reviews indicating that most consumers are generally dissatisfied with their purchases. LuminaBright also ranks 33rd among Solar sites. The most common issues with LuminaBright are around returns, which are more complicated than expected by some customers.
“I paid $137.00 for one light.”
• Previous review
After placing my order on 2/7, I find myself emailing them on 2/15 asking when it will arrive. It did not arrive until 2/20. Within the month one light stopped working and a few days later another stopped working. I was instructed to ship them back (which you must pay for) and they will replace both. Shipped both back on 3/19. On 3/29 they informed me that this item was out of stock and once available will ship. Emailed them requesting status on 4/3,4/12,4/17,4/24. Each time they emailed me back stating they were out of stock of this item. On 4/25 they finally sent me an email with a tracking number for the replacement lights. So, after paying about $140.00 ($121 total cost after shipping + 16.00 to pay for shipping defective lights back, I went two months without having the option of using the total package of the lights that was ordered. On 5/17 I find myself writing back to this company reporting that the two lights that was shipped have stopped working. Their response to me was the same. Pay for shipping them back and we will ship your replacements but this time they included the following:
May 17, 10:26 PM PDT
Normally, when a customer returns their items, they have to make a trip to the post office and then pay for shipping. Shipping the item/s back can cost anywhere from $8-$18 depending on your location and how many items you are trying to return. In addition, it takes time for us to receive your items and to process your refund. Between the shipping times and the time it takes to process your refund, it can take up to 2-3 weeks for you to get your money back.
To save you time and money, we would like to offer you a quicker solution:
We can refund 60% of your order right now - and you can keep the items. In the end, you don't have to make a special trip to the post office or pay for shipping (which could end up costing you more). You also get to keep the items and we can process your refund right away!
Most of our customers prefer this option, however, if you would still like to return the items you can do so,
Please let us know which option you decide to choose.
To me this is insulting as a customer if they think I am going to keep shipping defective products back to them. In total I have received 5 lights and only one is working. I don't have any confidents that if they ship replacement lights they will stop working as well.
I do not recommend purchasing any products from this company and will persuade anyone thinking about purchasing not to do so. I have already warned my neighbors of my experience and hope anyone reading this review will think twice about doing business with them.
If you don't believe me, just go to www.luminaBright.com and see the reviews. All of them are consistent with my review. Frankly, I don't see how a company like this stays in business. It is obvious the management of this company does not care about their customers or even read the reviews posted on their own website.