Tuesday morning the social media team contacted me asking for more details and gave me 7 days to reply or they would declare the matter "resolved". I sent them the details. Tuesday afternoon. Draw your own conclusions as to whether you want to deal with this company. My partner phoned them yesterday (Monday) and managed to get me put on the insurance - without a quote - because we had to be...
“Worse than Useless”
6/27/20
• Previous review
Total waste of space. Quick to take new business but useless thereafter. I had no option but to give them one star on here, I wouldn't give them any stars at all. My partner got hospitalised due to an annurism and needed me to go on his car insurance for obvious reasons. I went on webchat for a quote which they wouldn't give despite the fact that they would have gotten a call from him to approve the addition and pay the money. Also, they don't make outbound calls? My fairly immobile partner now has to wait until he can access email and the internet to get a named driver put on his insurance policy? No common sense to escalate the matter to someone who could make outbound calls or try and reach a workable solution. And they claim to offer priority care for emergencies? No care at all. If it was my insurance policy and not my partner's, I'd be insured with someone else now. I contacted them at 1.30pm on a Saturday (they shut at 2pm) so we're stuck till Monday. Useless.
