Online Businesses Reviewed on Sitejabber for "grop" to "gsma"

Hi Don, sorry for the delayed response. We were unaware that Site Jabber had a listing for our business and we just discovered it today and read your review. We apologise for the difficulty you had in getting in touch with our franchisee. Our franchisees are generally one person operators so they spend most of the day hands on working on customers problems, so that means they can't always answer the phone. That does not excuse the failure to respond to your calls and messages. We're always looking for better ways to do things so thanks for your feedback, we'll look into ways to improve the response. We do have a listing on the website showing contact details for all our specialists so you could have selected another one, but maybe it's not clear enough so we'll see if there's a better way to display this information. At Head Office, we're acutely aware of the need to provide excellent customer service which is why enquiries are automatically distributed to the closest specialist, this is so the delay in response is minimised. It clearly didn't work in this case, so we apologise again on behalf of the franchisee concerned.

Thanks so much for sharing your experience, we're so sorry to hear about that difficulty, Rebecca.

This is certainly not the experience we want for our community members to have. We aim for efficient and thoughtful shipping practices and are saddened to see that we missed the mark. During this difficult time, please know that our team is doing its best to get items out to our community. It's thoughtful community members like yourself that help us become better. Thank you again for taking the time to provide us with your feedback.

Best,
Team Grove

Hi Jorge,

Im sorry that you have problems with your setup of SER/CB. But belief it or not, we are always working on the tools to improve and fix issues. We are not ignoring requests or bugreports as you might see it.

That we used "http" to parse google has several reasons: One is that it is faster and was not handled as a suspicious request. If you think this is changed lately, we can of course update this and you can as well without our interaction as it is all editable. We will closely review this and maybe update the default search engine file on next update.

If you think that certain platforms like SMF don't perform as well as they used to, then please share the URL with us so that we can improve things. We simply can not monitor all sites of a platform on the internet. If something changes, we are in need of notifications like these to update things. Thats why we have a forum and till now, noone send us any bugreport about SMF.
Anyway, if you have a site that worked in the past but doesn't do now, please send us that by email or in our forum ( https://forum.gsa-online.de).

Also the issues with Captcha Breaker are not known to me. If a certain captcha type can not be solved, then most likely it is new or you changed something on the settings. Simply send us the URL where this captcha appears. You can also add it easily yourself as the software comes with an SDK.

Anyway, we are doing all we can to keep the our software tools updated and I think this 1 star rating is not fair. It would be much easier to contact us directly to solve your issues. We are not ignoring any email or forum entry. Posting it on a review site like this is one way to get our attention, but not the best.