Online Businesses Reviewed on Sitejabber for "gree" to "grou"

Thank you Reiven for sharing your review of Greetly's visitor management app. We are so glad you and your organization have put our software to great use.

Just found about this report, so as a responsible company and owner, we felt potential customers should hear what really happened.
Mr. Michael Chianese of Easton, PA did place an order on October 28th, 2013. The order was for two parts, part number 24182-12, a digital thermometer ($296.65), which was shipped via USPS Priority mail on 11-01-13 and part #24188-09, the control panel, ($370.50) which is a "Special Order" part) which was ordered from the manufacturer on 11-01-13. Per our website, this part will take 4-6 weeks for delivery. The manufacturer corrected the ordered part number from 24188-09 to 24189-11. The customer was notified of the change and of the correction delay. Then due to an inventory/shipping error by our warehouse, the customer was shipped a SECOND 24182-12 on 12-06-13. My shipping manager was informed that the second shipment was sent and updated the customer and it was assumed this was the special ordered control panel. This turned out to be the error and when the customer received the second package, he notified us that this was not the control panel, but instead a second thermometer. Clearly our mistake. Customer was informed that the control panel was still on order and would be notified when this part came in. The control panel was finally received on or about Dec. 16 and customer was indeed notified by me personally (I left the voice mail) that the panel was "in hand" and would be shipping out. I instructed my warehouse manger to ship the control panel and that is when I (the owner) found out about the "double shipment" of the $296.65 thermometer. My Operations Manger then instructed the Warehouse Manager to contact customer and forward a PREPAID shipping label to have it returned. Our shipping manager had a phone conversation with the customer and it was agreed that customer would send the second thermometer back and we would then ship the control panel. Since the control panel and thermometer are within about $70.00 of each other, we explained to the customer that we needed the thermometer shipped back to us. Customer has refused and so we issued a partial refund within 24 hours of the cancellation of the order from the customer for the control panel (Including all of the shipping costs for the control panel of $49.95). Customer has conveniently omitted this from his complaint. Customer WAS issued a refund and then he called and told us we issued the wrong amount and we explained this in detail which was INCLUDED in the notification email and he then informed us he would "See us in court and would be notifiying his credit card company".
So our position and resolution was VERY simple: Customer HAS been refunded (although again not mentioned in his complaint) for the difference for TWO thermometers, less the control panel cost, PLUS the shipping cost of $49.95 (See the DETAILED explanation under REFUND, totaling $119.63. Once the second thermometer that was mistakenly sent, instead of the control panel, has been returned to us (shipping cost already pre-paid by us) we WILL issue the remaining balance of refund within 24 hours or receipt. As of today, 01-07-15, customer still has not returned the second thermometer that was mistakenly sent instead of his control panel for almost $300.00 and he disputed the charge and we charged back for the thermometer, less the $119.63 we already refunded. So who Ripped off who?
To further help this customer, since our efforts were going nowhere, we went as far as to get our manufacturers rep, Jennifer O'kelly at JCO Marketing who represents the manufacturer, RH Peterson (Fire Magic), to get involved to help with this simple exchange and the customer then reported them to Ripoff Report as well AND was proud to do so! Here is Mr. Chianese's email response to the help offered to him, in his own words:
From: michael chianese
Sent: Monday, January 06,2014 7:59 PM
To: jennifer
Subject: RE: return label for thermostat

Congratulations. You just earned yourself a nice little write up on ripoffreport.com. Since you are so proudly the President, I'll make sure your name is prominently displayed. Why you guys are doing this to me is mind-boggling.

Best Regards,
Mike
Sent from my Verizon Wireless 4G LTE smartphone

-------- Original message --------
From: Jennifer O'Kelley
Date: 01/06/2014 4:42 PM (GMT-05:00)
To: mchianese
Subject: return label for thermostat

Mr. Chianese,
Thank you for giving me an opportunity to resolve your issue. It is important to us that you have a good feeling about your grill moving forward. It is unfortunate that you had all of these issues. I will tell you that this situation was very unusual. Both Grill and Patio along with the warehouse Rutherford Equipment are both great companies.
I have attached the return label. Please let me know if you are not able to open and print this document. I will send it a different way. I did verify that the control panel is still in stock. Please forward me the tracking information when the thermostat ships. For your inconvenience, we will send you the control panel at no additional charge.

Sincerely,
Jennifer O’Kelley
JCO Marketing
Manufacturer’s Representative for R. H. Peterson Co.