We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Online Businesses Reviewed on Sitejabber for "goog" to "gota"

staceyb1
1 review
1 helpful vote
3/30/09
What a Scam - This company is a scam. I signed up for a free 7 day trial. The disk that they sent did not run. I attempted to log in to the website and the user name and password that I was "assigned" did not work. I cancelled the service and a month and a half later they were al of the sudden charging my account for a full membership! What really makes this a great experience is that since...
adelitav
54 reviews
76 helpful votes
9/10/18
They allow false and defamatory reviews to remain visible. They ignore requests to remove it and don't give the business owner an opportunity to explain. I have a review from a customer blaming us for his illnesses when it's medically impossible for him to have contracted that at my business. Google refuses to remove it. The poster isn't even an active Google user. This was his first and...
michelp29
3 reviews
1 helpful vote
8/29/19
My mom always had troubles using devices but that changed with Google Play on Android. Now she can simply find and download the app she need without my help. Thank you guys so much!
stephenr218
1 review
0 helpful votes
8/27/18
When people call my Google voice number it does not work i keep loosing business when i try to get someone at Google voice to help me i have had no lock.
billb254
1 review
0 helpful votes
12/19/17
You have to be rich in order to talk to a girl because the messaging system(coins) is far too expensive.Also, I've spotted many profiles which are fake and have been probably created by goomena's staff.Overall 100euro in order to exchange some mails with a girl is far too expensive.You could get a chick far too easier in a club spending 100 euro in shots
scottk212
Scott K.
1 review
0 helpful votes
3/4/18
Professional Customer Service Our goal is to make sure we support you every step of the way. If there is an issue, our customer service staff are ready to help you over email or a phone call. We value your business!
melissaj257
1 review
2 helpful votes
2/19/20
I'm online looking a specific item. A vesper 24k Nekalce. I paid $174.00. The USPS driver never knocked in my door and claimed I wasn't home. Yet I was on the lookout and stayed home just to sign off on this package. I call and arrange a pick up at the USPS center. An hour later I got a notification saying sender requested a return. I go on the website to check my order status and all of my...
marilynr40
2 reviews
2 helpful votes
1/27/18
I ordered a jacket from this site as it came up on instagram, I thought it was Legit! I received the order i am so disappointed of the quality. I have sent them several email to get and address to where i need to return it to get my money back and no response for over 2 week.
maried529
1 review
0 helpful votes
1/8/20
I searched for months after the candles I always bought no longer could be found and j came across goose Creek I fell in love!! I buy 8 at a time so I don't run out and my kids even go crazy to pick what scent they want. Yes some smell better than others but I have never had any issues
johns477
1 review
1 helpful vote
3/28/13
Only old sports titles available.
brandons53
17 reviews
22 helpful votes
GOP
2/26/19
Tired of the hypocrisy on the Capitol Hill Republican party needs a makeover or kicked out of the White House I don't believe anything they say because they fabricate so much fear and hate. Evangelical fascists that preach socialism communism. Republicans are witness tampering Cohen and protecting Trump Republicans are gangsters with no credibility.
thomasd103
1 review
0 helpful votes
5/8/17
Ordered 2 light. Both parts were wrong. They delivered the parts by horseback. It took over 2 weeks. No communication at all. I will NEVER use them again
itanziaj
1 review
0 helpful votes
12/16/19
I ordered from them weeks ago I messaged them several times and I didn't get a response I cannot locate a tracking number I paid for a product that I never received
xyxiec
1 review
1 helpful vote
2/19/12
I was very happy with the service provided and with the advice given. I will certainly recommend PC USA Computer Repair Service to all the people I know.
caseyl80
1 review
0 helpful votes
8/25/19
Had them for 2 years never used it. Got the 90% coverage dog went blind had the $6000 surgery filled claim and was debited. Modern day snake oil salesmen only its paper and a promise. They hide behind small print and what is illegal insurance tactics for people in their policies and coverage. Save your money ask friends and family for help start a go fund me. Don't waste your money, it's a scam!
beckyb10
1 review
1 helpful vote
8/28/14
Don't ever by from these Chinese people everything on their website is lies there is no live chat you pay them and then they don't ship your items if you email then at first they answer you once you pay they take your money and that's it don't risk it!!!! I think they even act like customers and rate their own products. Do not buy!!!
benjaminp140
1 review
0 helpful votes
5/26/20
Once you've placed your online order and they've been paid, it's painfully obvious they couldn't care less. Their customer service is terrible. My last order was for 2 simple throttle cables, they charged me for 2 and then just sent one. Now it's my problem to approach them for a refund. A real vendor that cared wouldn't even make a customer have to ask, they would be empathetic to the...

Tip for consumers: Read the reviews BEFORE you buy from them. They aren't great at all.

brandonm352
1 review
0 helpful votes
4/19/20
I wish I could give zero stars. I had ordered a presto quick burger. It claims to make a 1/4 pound burger in 3-4 minutes. Sounded amazing. First burger the cheap plastic unit broke. Like everyone else says about this company you're not going to be satisfied. They'll try to sell you more $#*!... if you order something and it comes broken you can purchase the pieces that broke. They will not...
markp1024
2 reviews
0 helpful votes
5/11/20
Do not by direct from GoPro Buy from a retailer or better still buy a different product I ordered a Gopro max £478.00 and Gopro Hero 8 Black in December from Gopro them selves, Two boxes were delivered the Gopro hero 8 was in one and the other was empty. They delivered them to my next door neighbour, I know it was not them that removed the Gopro Max from the box and resealed it with brown...
lukastn
1 review
0 helpful votes
4/4/19
One of the trusted helpers in Sydney with great experience and knowledge. prices are also reasonable
garryb17
2 reviews
1 helpful vote
7/24/15
Thinly veiled propaganda arm of FoxNews. Even the simplest research reveals their distortion and lies to keep readers in a state of alarm about any attempts by rational people to work together to manage our nation.
adeels
1 review
0 helpful votes
11/29/15
They are thieves that will steal your money.
lindseyl19
1 review
1 helpful vote
4/24/17
I've never heard of GoRaise before. I can't believe how easy it is to fund a charity by doing online shopping! I involved all my family and friends, they seem to enjoy it as well :)
baldemarl
Baldemar L.
1 review
0 helpful votes
2/15/20
Verified purchase
The website was very easy to use. I picked up my order Feb 14th at 10am. Everyone was very helpful and packaged my gift so it made it home safely. Great service and great people!
brucel233
Bruce l.
1 review
0 helpful votes
5/25/20
Verified purchase
The first checkout failed, and then it doubled my order quantity ... but then customer service fixed the issue quickly
jamesr93
1 review
1 helpful vote
8/11/14
Great website, lists all his London restaurants with current menus and restaurant descriptions. Very helpful!
sarahh77
1 review
1 helpful vote
4/30/14
I love the Veraa Wang Love collection that Gordon's Jewelers carries. The engagement rings are gorgeous and affordable. They have many other great designers as well and they have clearance items that are priced to sell. They offer free shipping on all orders.
barbaraa253
1 review
0 helpful votes
3/7/19
They don't refund your account when you close it Don't join they won't refund your money after you cancel your account
philn13
22 reviews
51 helpful votes
2/24/19
The sales price, makes it almost worth it. Of the food choices we tried, only two were what I would consider good - maybe even really good. The others pretty much filled the void. And in saying "filled", I'm being generous. The portions probably satisfy the health industry requirements, but most the guys I know could easily eat two of these meals at one sitting. Plus, if you plan on...

Tip for consumers: If you set your expectations low, you may like this service OK. Though I'm not convinced the value received is reflected in the full price. Sale price - maybe.

jamess185
6 reviews
12 helpful votes
3/4/15
My son really loved all the LED lights I bought for his Chevy truck. He is the one who told me about this website so he should love the gifts I suppose. After seeing the lights installed in the truck, I gotta say it was pretty nice. The guys there were real helpful in finding what I needed.
emiliac19
1 review
1 helpful vote
5/25/20
I ordered an item from this website 1 MONTH ago today and I have not received anything stating when it would be shipped. I even emailed them with the email address and order number to which I received NO reply. This is extremely fishy and there refund policy also doesn't make any sense.

Tip for consumers: Don't use this site

leonv16
3 reviews
5 helpful votes
3/15/18
We had a terrible problem with a Houzz order and reached out to this company because we were told by Houzz that our order was coming from them. It turns out, GoreDean Home did not sell what we had purchased from Houzz. But they got Houzz on the phone, tracked down our order and got it resolved for us. We ended up buying sheets from them later and we not only got the sheets but instructions on...
paulj224
1 review
0 helpful votes
4/30/18
Being Partners for 3 years , Outstanding experience , Looking forwards to work together in The next company project
pegj1
5 reviews
10 helpful votes
3/2/19
Had Gore house insurance for over a year. Needed to change my heating system from wood as it was too labour intensive.Started off from the very beginning informing them and inquiring their requirements, nearly had a nervous breakdown did EXACTLY what they required.WAY beyond code,cost me $3000 MORE for the installation,they threatened to cancel after it was completed..NO REASON GIVEN. Had to...
mitchellw16
1 review
1 helpful vote
8/4/13
Go Rent A Van did an awesome job when I rented a passenger van from them, they delivered it to me at LAX and when I was done with it they picked it up from the same location. Thank you, I will use them, again.
larrya13
1 review
17 helpful votes
6/27/13
This Website, which purportedly provides a critically-necessary link to an alternative to outright home-buying for especially poor-credit-plagued prospective home buyers - and, implicitly, for especially any other fiscally-hamstrung people who seek a means of escape from "the 'renting trap'(or 'snare')", is tricking the persons who often can *least* afford to take the risk of a PAID trial of...
mariag382
2 reviews
0 helpful votes
5/3/19
Muito bom este sait tudo de primeira qualidade vou recomendar para todos meus amigos e amigas muito bom mesmo
hollyrosee
11 reviews
21 helpful votes
1/2/14
I wanted to order a Christmas present for my boyfriend and found a small plague doctor statue that I thought would be perfect I paid $65 for and and when I go it it was cheap flimsy plastic. Horrible horrible horrible costumer service. They are very rude bland and don't answer any of your questions. They also "don't issue refunds" and "don't take back purchases" they also don't tell you what...
gorgeousa
1 review
0 helpful votes
11/6/14
Write your review to help othThis cosmetic company offers the world's most pioneering beauty products in a truly unique shopping experience. Each product contains specialized formula that helps to purify, smooth the skin and help reduce fine lines. And they specialize in finding the latest trend of new products coming out in the market today. Furthermore, they also provide tips, tutorials, news...
melissat2
4 reviews
12 helpful votes
8/25/11
As you can tell from the name, this is an online resource for fabrics for the homesewer. They feature all sorts of fabrics, from expensive designer goods to affordable rayons, knits, and cottons. Prices range from about $8.00 to $50.00 for really top of the line yardage. There is a white selection of fabrics and the owner, who used to work in IT, adds different items almost daily. The...
tonyaj32
1 review
0 helpful votes
9/3/19
I've been a customer at Gorgeous Strandz for over 3 years. Caroline has always been very helpful in assisting me in placing my order. I have 4 different hair toppers and love them all. The Enchantop has really changed my life. If you are looking for a quality human hair topper I highly recommend them.
debbiet239
4 reviews
1 helpful vote
10/10/19
I've been using Gorilla for almost a year now, since starting up my own limited company as a contractor. Their dedicated accountant system along with their Freeagent integration has made everything so much simpler than I expected. And whenever I have questions or need clarification, responses are speedy and personal. Wouldn't hesitate to recommend!
ashleym412
2 reviews
10 helpful votes
5/12/20
I don't understand why the site doesn't have pictures of the bulletproof plates that come in the bulletproof vests. They should show the plates that go into the plate carriers or sell the ballistic plates alone, because they were the prettiest armor plates I have ever seen. Kevlar and aramid are your basic weave, just allot of layers of specialized fabric. This was nothing like that at all....
shureno
40 reviews
33 helpful votes
11/30/18
Literally a portable Bowflex. U can cover most if not all the exercises on a traditional home gym on this thing & it literally takes up no space whatsoever. You could probably haul it around in your car if u so wanted. I prefer this anyways since I can use it in the comfort of my house whenever I want, at my convenience. You can get more info about this on their website. But it's definitely...

Tip for consumers: U won't return it trust me. I wouldn't anyway.

joseb47
14 reviews
38 helpful votes
2/21/18
I Ordered a Lasor 303 from "Harry @ Gorilla Grab" <*******@gmail.com>, and when i received it some 7 weeks later, with no instruction, No Battery and no note telling me that i needed a 3.7V high Miliamp output battery and charger. basicly i was not impressed, then it did not do what it said it will do. could not pop a balloon, could not start a fire... it is only a expensive pointer....
rebeccab153
1 review
0 helpful votes
7/1/17
I signed up with Gorilla Med instead of Med Reps because of the huge difference in price. Unfortunately, the decision did not wind up panning out for me and instead of investing my money, or even getting a refund, I'm just out over $110. I signed up for the 6 month recruiter package and immediately began searching resumes. I found a scant few resumes that had been posted this year/2017, and...
marit112
5 reviews
29 helpful votes
3/15/17
Being an office manager, I order here all the accessories for the office and people who work there. The service is great here. They deliver everything on time, or otherwise tell you about a possible delay before the due time. I'm very satisfied with it, they help me do my job better!
ttimm
1 review
0 helpful votes
4/1/20
Experience of a Lifetime! Uganda was so much more than I ever anticipated. The wildlife was so abundant. I used Dazzling Wild Gorilla Safaris. Chris was my driver. He was amazing!!! So patient and was so concerned that I was getting the experience that I was hoping for. The company I can recommend is this and I have recommended it to so many.
kellya19
1 review
1 helpful vote
10/17/13
I was love struck seeing the army zip-up sweatshirt at Gorilla Surplus! I liked it so much that I finally decided to buy it. The sweatshirt with a nylon zip in the front looks so cool. I certainly prefer to buy from this website only in the future. They delivered the product on time and packaging was also good. The transportation did not affect the product in any way. This is how it has to...
stevem1429
1 review
0 helpful votes
5/23/20
No lies from the Gorilla. We expect always honesty and thats what we got on a daily basis. Awesome. the best in this kind of services.
deannad11
1 review
1 helpful vote
10/17/15
Never order from this site. I order some shoes on 09/02/15. I've never received my order or a refund. After countless emails for over a month. They tell me my shoes aren't in stock. I haven't heard anything since. Then I was charged $66 when my order was $41. I had to give it 1 only to submit my review but it gets a 0.
bibeks3
1 review
1 helpful vote
3/16/20
They send us wrong product and don't want to refund money. This website is fake please don't use it. I recommend all of you to report this page and make them close their scam website so that no one got into their product.
faiths25
3 reviews
1 helpful vote
12/3/17
Terrible, terrible staff! My husband and I just got home from the location. We were on our way to a store when my husband got upset because the driver behind him was basically tailgating him. It turned out to be a Sarpino's delivery car/driver. When we got to a red traffic light, my husband grew angrier and told me that the driver almost hit us. He was apparently so close that hubby couldn't...
terryg156
1 review
4 helpful votes
1/11/19
I listed property on 1 month $79 plan. Rented it off sign in front yard. Canceled listing. Gosection8 sent email asking why and assumed i was done. 3 months later looked at my credit card statement and they continued to charge me for 3 months even though i canceled and had no listings with them! THIEVES! Then smartass on the phone. Said you cant cancel that way you have to call in. BS. Never...

Tip for consumers: Use a credit or debit card with bank that will stand behind you with thieves stealing your money.

skyk
58 reviews
289 helpful votes
4/16/10
I discovered this movie blog only few days ago and while I explored some of its posts I found a lot of interesting articles and commentaries. The authors are polite and respond to comments which is a clear indicator that they care for their readers which nowadays is equally important for big and small medias.
robc82
2 reviews
0 helpful votes
5/11/17
GoSendMe Global is a great company to work for and serve with. They have integrity financially and are seriously committed to the care and appropriate training of those they send out to volunteer in the United States and around the World.
kevinc259
1 review
1 helpful vote
4/2/18
• Updated review
Although the person I talked to on the phone said that they had cancelled all my memberships, as stated above, I still got a HealthFlex membership package in the mail which I had to cancel. In other words, they flat-out lied to get rid of me.
"Reward" fraud by mail followed by telephone extortion
3/13/18
• Previous review
I got a postcard reading "we have a reward in your name" with number to call and claim number. Note: the phone number on the postcard was not the same as the corporate number on the website, but rather *******282.

My experience on the phone was horrendous. They ask for credit card info for a "one time processing fee." Then telemarketer sends you to a recording to get your confirmation number -- but the recording is a sales pitch for a trial membership with another discount card that will start billing you if you don't cancel, and it asks you to say "OK" to get your confirmation for the original "reward." Then instead of giving you the confirmation number, it sends you to the orginal marketer who says "This is the end -- listen to this recording for your confirmation no," and then sends you to ANOTHER recorded pitch that requires you to say OK. Lather, rinse, repeat -- endless sales pitches that require an OK, without ever getting a confirmation number.

And if you refuse to OK it, the marketer will say it's too late to cancel the original reward and you will keep getting a monthly bill unless you say OK. So they're basically extorting you to keep signing up for more and more stuff. When I said this to the marketer -- "You keep saying this is the end, and telling me to listen for my confirmation number, but all I get is more sales pitches demanding I say OK and no confirmation number" -- she finally sighed and gave me some really specious-sounding confirmation number, about 20 zeros followed by 20 at the end, in a very sullen monotone and actually let me hang up.

After I hung up I checked consumer fraud websites -- including this one -- and found lots of complaints that when you call to cancel these "trial memberships," they're either impossible to actually contact or they keep getting monthly credit card bills anyway.

So I called back the original number and gave them the claim number, and said I wanted to cancel everything I'd signed up for (HealthFlexAdvantage and MagazineAdvantage). The guy said I was cancelled, but his response was suspiciously fast and I feared he was lying. So I called the number and gave my claim # a third time and requested confirmation I had been cancelled, and told him about the fraudulent stuff I'd found online. The marketer confirmed I was cancelled, but got testy and said my phone number was blocked and not to call back.

Now I'm waiting for my credit card bill to see whether they're still billing me, in case I have to report the charge as fraudulent.

I also intend to file a report with BBB and the Florida attorney general, as well as showing the postcard to the Post Office and reporting the company it's from in hopes they can aat least get their bulk mail permit revoked, if not prosecuted for mail fraud.

These people should be shut down.
lesw3
1 review
2 helpful votes
10/22/11
G'day, I bought a set of Taylormade R9 irons and they looked like the real deal. I wrote to them asking about real or fake, they assured me that they were genuine. So I bought them, now I have irons that have failed when you hit them. Do not buy from these guys. Les
ryang
1 review
1 helpful vote
2/15/10
this is the coolest website in the world and it has recently made me a millionare without any money from go shuki.com,, i advertised my buisness and reached the world for free! AWSOME WEBSITE! Thank you GO SHUKI! keep giving us the oppurtunity to succeed in life for free!
sergios6
1 review
2 helpful votes
2/28/14
I was a client of gosignups, i spent a few bucks to get some referals, but suddently they blocked my account, and i get only 10% of referals wich i've paid, also the coustumer service, insulted me saying that i've cheated, i promptly answered that they are not cheaters, but scammers, i sell on ebay and i've a good reputation as a serious a recommended seller, so i hate cheaters, and these guys...
smartb4
1 review
0 helpful votes
3/4/15
As your business grows your bookkeeping and accounting requirements can be managed by Smart Books.By using your bookkeeping records we are able to prepare your year end accounts which will form the basis of your Self Assessment tax return.The year end accounts provide invaluable information about your venture and are particularly useful if, for example, you wish to raise finance to expand your...
ritub
4 reviews
4 helpful votes
3/5/14
Go smart eye wear is one of the leading and oldest online stores for diving masks, eye glass frames, eyeglasses men and frames and lens.
umerm1
1 review
2 helpful votes
3/6/13
The website list tons of SMS and has a feature to create a contact list which one can use to send sms without going through to phonebook of your cell phone. The best thing I noted was the messages get delivered instantly.
joaor16
1 review
0 helpful votes
8/22/19
They don't delivery what they announce. Before deciding to use GOSO.io, I searched the internet about them and found mixed reviews, some good, others very bad. I liked their promised services, so I decided to give them a try. I had a LOT of problems with the services. I tried many times to report it to their support, but all they said was that they were sorry, that it would not happen again,...
brucep122
1 review
0 helpful votes
6/2/19
This company is run by Simon McBeth who owns Battelstar web design. He runs Roundhay webdesign and 121 web desighn. Look into reviews of these company .Also know that Simon post many fake reviews from mimself do sont belive the positive feedback
irvina11
1 review
1 helpful vote
6/23/19
I was able to place my order fast and with ease. I received emails advising of my confirmation and with follow up emails.
jordanw30
1 review
1 helpful vote
4/23/16
me and 9 other family members paid £75 each to go watch juventus v Palermo on Sunday the 17th of April. we all had flights and a hotel in Turin. the ticket company emailed my dad at 5pm the night before the game to say they couldn't get us tickets....we had ordered them 3 months in advance as well as choosing to go turin based on that game. they gave us no notice for this! in the end we spent...
kristyh
2 reviews
4 helpful votes
11/25/10
Gossard's customer service team are fantastic! I ordered a bra, and unfortunately I ordered the wrong size. I asked to exchange it and they did so at no extra cost. The bra is lovely, and I even got it in the sale so it was half price! The lady even offered me alternatives if they new one did not fit - based on the bra I had chosen she offered similar styles and told me all about the...
katherines376
1 review
0 helpful votes
4/20/20
I have ordered on 4 separate occasions to gift mugs to myself and 3 dear friends. The quality is superb. They have been so thrilled with their customized mug and I am sure will enjoy it as much as I do mine.5 stars ***** all the way.
paulineg53
0 reviews
0 helpful votes
5/26/20
Do not do what I did. Made an order for a Senior shirt on May 1st. The shirt has been setting in printing since May 7th. No customer service, very upset, will never do business with them again. Lesson learned.
chriso1
655 reviews
3,170 helpful votes
9/5/10
As you'd guess from the title, this is one of those magazine-style blogs dishing the dirt on celebrities and "celebrities" from the worlds of movies, music, TV, fashion and modeling. Unexpectedly, it's well done in comparison to many others of the genre. It has some ads but isn't swamped by them - or at least if it is, AdBlock and Firefox take care of them. It's conservatively laid out and easy...
stephanien191
1 review
0 helpful votes
3/12/20
This group of 10 horrific $#*!es attacks anyone who does not agree with their world view. It's like being asked to swim with pirranhas. Ooh and anyone who has anything less than salutary towardsMolotov Meghan is absolutely a RACIST by definition.
raneea
Ranee A.
87 reviews
157 helpful votes
7/12/18
One of the few quilting stores in the area where quality, customer service and fabrics are superb. I've tried various other quilting stores in the area. You can have all the introductory information you want but if you start to go above that forget it. Not here. You get good customer service and if you accidentally place your self in the wrong class they'll happily work with you to get the...
tylerr71
2 reviews
1 helpful vote
12/18/18
I love this tool so much I had to find somewhere to review it other than their site. This service completely changed my fortune on instagram, gaining me massive boosts in engagement, followers, and even business! (I am a photographer). I would not be where I am today with Statalytics. Their customer support is also top notch if anything ever goes wrong! (which is rare) HIGHLY RECOMMEND
alexl5
132 reviews
386 helpful votes
9/15/10
Seriously? paying money for in game facebook chips to a company with no real guarentee of getting your chips? If you send them money and you do not receive it the only person you have to blame is yourself. Buy them legit for real rather than doing on sites like this.
zilexwa
1 review
1 helpful vote
8/17/13
This website helped me find all the info I was looking for. The site is very neat and impressive. I don't think I'm the one who's impressed by it! Nice work!
maryd613
1 review
0 helpful votes
6/7/19
I ordered thru facebook from this site and finally got some crappy sandals that are so stiff you can't walk in them and the finish literally peeled off when I took them out of the cheap plastic wrap they came in. Payed via PayPal and sent a message and have not got a reply.
nancyr318
1 review
0 helpful votes
10/9/18
Got my tag thru Amazon and was very satisfied with the product and fast service. The quality very good and very satisfied with the design and the clarity of the letters and the material also got a cupon for my next buy
manjunathh3
1 review
0 helpful votes
1/14/20
Worst service! There was a small crack on the right upper corner of the Redmi Note 5 Pro however phone itself was functioning absolutely fine. They replaced the screen and now after replacing the phone started heating up and battery started draining. I advice to put my old screen back . Sameer assured that Shubham Singh is going to call however no one called me. There is lot of false...
stevei153
1 review
0 helpful votes
3/24/20
I bought from Gotapparel Amazon but post office delivered my package to wrong mail box when I contacted Gotapparel.com they immediately refunded my money and guided me how to find the package which I finally got it from our neighbors mail box. Products quality is amazing then they charged me with discount and proved they are the best!