Tip for consumers: If you don't see it on the website. Call that's what I did.
Tip for consumers: Make sure you get your information right. Double check that the server you put in is the one you're currently on. Double check name spelling and make sure all characters with special functions are correctly put down.
Tip for consumers: Get a yearly subscription, you will have access to more games than you can play in a year. I have NEVER ran out of games to play with my FunPass Subscription with GameHouse.
Tip for consumers: I never been on their message boards, but they're probably aren't a lot of bullies like there are on IGN.