I am at a loss why this man would deliberately falsify the truth. I did take some action and wrote to Department of Fair Trading - which believed I had a case for action and followed up by requesting a refund on my behalf. The response that they received from this company, mainly the owner is indescribable and abundantly fabricated. see below : "thank you for your email. I have previously...
“shame on you”
• Previous review
I purchased a shutter from this company and spoke to their representative, Kerry - On the day he visited I explained to him that my only criteria was to protect my furniture from the rain and he told me that an awning could be done and would suffice. Unfortunately this is not the case. The awning was erected and then it rained, it rained consistently and my furniture was saturated because of course the awning does not protect my furniture. I also could not believe it when the rain came into my bedroom because the awning that this company installed hit the awning that I have over my bedroom window and managed to pull it away from the wall so the water drips into my bedroom. I have a remedy for this (close my window). I was devastated and sent the company images of this situation and asked them to uninstall this awning as there must be some sort of warranty and it has only been erected for 2 weeks. I spoke to the rep, Kerry who informed me that when it rains and it is windy you should retract the awning - I find this hilarious because I again repeated to him that the only reason I purchased this awning because I listened to his expert advice whereby he informed me that my furniture would be protected. He understood that I was upset and informed me that he would pass this info. onto the owner, I believe his name is Justin. Well I had a telephone conversation with this owner and he informed me that I should have closed the awning. I wasn't expecting this response but I must admit that I became angry and frustrated and told him that I believe it hasn't been installed properly and he asked me if I had a reason for stating this and he had seen it in the images that I had sent and he believed it to be properly installed. I then asked him to remove it and he told me that this would not be happening and therefore I informed him that I would be taking further action and he then told me that if I wrote and did anything derogative towards his company he would sue me for defamation. The man is abrupt and rude and I do not like being threatened. I will let you know what happens next.