Online Businesses Reviewed on Sitejabber for "cros" to "cryp"

Hello Isaac,

We're very sorry to hear you've had a negative experience with our crossword puzzle maker. We are currently working to see if a refund would be possible in your circumstance as we are constantly trying to provide a straightforward user experience.

Given your feedback, we will look into how we might clarify our policies. While we offer a 30-day free trial, we do not offer a single free puzzle, and we are sorry if it appeared otherwise. Please feel free to contact us directly with any further questions or concerns.

This reviewer is unreasonable and slamming us for refusing to make impossible guarantees.

When it comes to any sort of promotion or advertising, Facebook doesn't guarantee "their stuff works" and neither does Google.

The two largest advertising and promotion platforms in the world cannot and do not offer any guarantees. This review is unfair if only because we are getting a one star review because we also cannot offer a guarantee.

As a matter of fact, nobody can offer any guarantees for advertising or promoting anything. Clearly, this person doesn't understand how promotion works and shows his ignorance of basic business principles.

If anything, people should recognize our honesty in refusing to make promises or guarantees we know we cannot follow through on.

We did the next best thing we could for Mihai and gave him a free trial so he could see for himself what we can do and measure results himself before spending any money on our services.

His unfair negative review is the thanks we get for being nice and trying to accommodate his concerns with zero risk to him.

We're proud of the fact that we are the only company of our kind on earth to offer a free trial at all. Nobody else does.

What Mihai failed to include with his review are the screen shots we sent him showing him all of the likes, shares, retweets, etc we scored for his Kickstarter during his free trial. Then there's all of the traffic we generated for his campaign.

What Mihai also failed to mention is that his campaign activity ran out of gas right after his free trial ended. Coincidence?

Since Mihai decided to spam this unfair, inaccurate review with a link to his campaign take a very close look at it; with 8 days left and barely over 50% on the way to his goal, he is obviously bitter.

Meanwhile here is a similar Kickstarter we are promoting right now that is on track to exceed its funding goal - https://www.kickstarter.com/projects/nanomesher/ready-to-run-iot-weather-and-multimedia-kit-for-ra

And here is an Indiegogo campaign we are promoting daily that has already raised more than double this reviewer raised - https://www.indiegogo.com/projects/renegade-elite-the-revolutionary-mini-computer-computers-pc#/

Both of these campaigns are enjoying the services Mihai refused to pay for. Everyone is invited to cross-check and verify the fact we are actively promoting these two successful campaigns.

We can't guarantee results but we do guarantee that we will do our very best to help crowdfunding campaigns succeed.

Hi Aaron, Thanks for your feedback, and we apologize for the frustration. We'd be happy to escalate the issue with our Support team. Please send us a private message with your Support Request # so we can make sure this is resolved right away.

Hi Dave,
I am so sorry to hear that you had a bad experience when contacting our Customer Service team. We take our customer's experience very seriously. It is our goal to make booking cruise vacations as simple as possible & provide the best service to our guests.

As mentioned in my direct message to you yesterday, I would love to speak with you to see regarding your issue. Unfortunately, I do not know your booking number to find your contact information. If you can please send me a message with your email address and/or phone number information so I can reach out to you directly.

I look forward to hearing from you.

Best Regards,
Jenney McGrath
Director of Product Development