Well, after a wasted month spent on trying to get a General Contractor to take over for Clayton in installing our house - who the loan officer at Tidewater would have approved - the GM Dave Tetzlaff torpedoed the whole deal, refusing to sell the house to me unless I paid cash. He claimed Tidewater could structure a loan that way, which wasn't true. So I argued for our sales agreement to be...
“"Things are not always what they seem in this place. So, you can't take anything for granted."”
That's a line from one of my favorite movies, "Labyrinth." In the last six months of attempting to deal with this Clayton Homes dealer, it's become a running mantra in my head. Meaning that while they seem like a home dealer and seller, you can't take it for granted that they'll actually sell you a home.
Even if your loan, county permits, deposit, engineering designs are all in order; plus the home you ordered delivered to their sales lot (for the last 8 months!) - you're not necessarily going to get your home. Even if you've been attempting to work with them for over A YEAR. Even with the best, most dedicated, honest salesman in the whole world - Carlton Brewer - whose only goal is to make the commission he's earned on selling you the home you want.
No, the problem isn't with the sales staff at all. It's not even with Tidewater Mortgage, who gave me two different assessments over the year, thus proving our ability to sustain the loan for the home. It's actually quite amazing they hung in there that long, since a prolonged closing usually means something's wrong, It's a miracle *I've* held on for so long, too, having needed to act as my own Project Manager, getting permits, talking to the county building folks, interfacing with the lender; and even at the end of things, calling around (for a month!) trying to find a General Contractor to take over when it was clear The General Sales Manager - David Tetzlaff - would do nothing to install our house!
He's the problem (and yet another Goblin King)! Promising the world, and delivering only broken dreams. And then threatening to sue me for slander when I post my experiences on Consumer Affairs, BBB, SiteJabber, Ripoff Report, Google, and Yelp reviews - you get the picture. Well, threaten away Goblin King, YOU HAVE NO POWER OVER ME! You're not going to install my house, reimburse me the 7k I've lost while dealing with you; or probably even face any real consequences, since unless I get a lawyer, nobody will advocate for me.
At this point, I have nothing to lose; and will continue to do my best to make sure nobody else has to go through the Hell you've put me through this last year. I don't understand why you keep making lame excuses and just continue to lie about why you won't help me. The initial sales experience was SO good; until our house was delivered to your lot in January. Then for some reason you didn't want to share with me, it all went to pieces, when I've done all you've asked and more than I should have had to, as a customer. I should have walked away long ago, but I was trying to be fair and understanding - my bad!
It's really awful of you, you know, to fob your problems off on your customers - not professional or even polite. This is the best you can do, is it? All I can say now is, "Such a pity....SUCH a pity..."