Online Businesses Reviewed on Sitejabber for "bric" to "brig"

This seller is a terrible scammer. She bought from us almost one month ago and we clearly notify customer dresses will be customized tailored within 18 business days on our products page and site. And she just bought another dress from others and want to cancel the customized order from us, but she just notify us after the dress shipment. She mentioned the dress was shipped after her cancellation, which is not the truth since our system is not updated after the delivery. She accepted all of the terms during the purchase and now she just want to cancel the customized order since she got another order from others and even without a notice within a month. She can always cancel the order earlier within a month which she did not make. She did not even asked us via emails before buying from others, and she said she thought her order is not processing here which is totally irresponsible. We process customers' email everyday, and if only she sent us an email telling us the another purchase, then we can always help her pend the dress tailoring and cancel the order for her, but she did not.

Having said that, we offered her 30% refund of the payment according to our refund policy which she accpeted during the purchase and even let her keep the dress without the troubles of shipping back and also helped her save the returned shipping cost, but she just still not satisfied with it and want to ruin our reputation online which is totally immoral. We just want to let everyone to know this guy is a totally bad buyer and any sellers should be very cautious when selling stuff to her since she is not responsible for her words and activities online.

We have appeal to the court to solve this issue here, and we are confident the judge will give a justice to us and the bad buyer will be responsible for her immoral activities.

Be careful with this buyers there, everyone!

We apologize that you are upset. Those custom sculptures take 45-90 days to arrive as clearly stated on our website. Your order is expected to ship out next week as our container is due this week. As the largest neon sign manufacturer in the US, we do respond very quickly and do care about our customers. We appreciate your patience and hope the final product pleases you.