We’re in this together! Stay safe with our COVID-19 guide
We’re in this together! Stay safe with our COVID-19 guide
Tip for consumers: don't use them.
Tip for consumers: This website makes a business based on someone else's work. The owner is stealing someone else's work and publishing it on his eign site without any permit
I want to apologize and express my regret that you had such a bad experience on our website and with our customer service. I also want to explain that we ship most orders directly from the manufacturer and rely on them to keep good stock. Most of the time they do, which is why we are able to ship most retail orders like this within about 2 days. For technical reasons we are unable to indicate backorders on our website. I understand this can be frustrating in situations like this.
Getting back to you: you placed your order at 9:40 pm on June 15. The next morning we attempted to call and email you to advise you of the backorder. We have an email to you timestamped June 16 at 11:44 am. Unfortunately, you did not receive or see this email for some reason. On June 18 you called, we advised you of the status, and you cancelled your order. We issued a prompt refund. I don’t know why you feel the only reason we refunded your money is that we were afraid of a claim, but you are wrong.
If you would like to discuss this further with our customer service supervisor or with me personally, please call. Due to the covid situation, most calls are currently going to voicemail but we are checking our voicemail frequently and returning calls promptly.