ZulilyReviews 4,523

I think we all get spoiled by free shipping. It is WONDERful that they charge shipping once in a day and then all subsequent orders on that day are shipped "free." But I am finding more and more that one thing I want is expired and then another one will start. I enjoy all the rotating sales. And the prices are better on some things than others. But I would be happier if that shipping group was more than one calendar day, like it is over a weekend.

I shop a LOT on Zulily! Items can be delightful OR disappointing! I'd bet that some companies put their "seconds" on Zulily. I often think I should stop buying there.
Sometimes, an item is not at all the color they said, or doesn't look like the photo. Or maybe it's cheaply made... a bow falls off, item isn't fitted right. Sometimes significant details aren't in the descriptions. Sizes are a gamble! And it's SO easy for me to assume something is bigger or smaller, so be careful! Sometimes shopping is wearisome in that there can be TOO many items in 1 category. I wish they would also sort by price.
It's also so fun buying this way; online is PERFECT for a disabled person (BUT returns are a hassle!) But they've been really pretty fair, and kind, when I've called about an item. As I buy regularly, it also means calling and returning regularly. MAYBE about a fourth of the time, maybe less.

Zulily is a wonderful place to get great discounts on items you love! You may have to be a little patient because ship times may take a little longer, but good things come to those who wait usually at a tremendous savings. The only thing I even remotely dislike is the return policy, but I suppose they don't like an overstock of inventory so a store credit is issued instead of a credit refund for the purchase price. I have not had to return very many items.

Well the clothing sizes tend to be off. I am tired of purchasing clothing that is not the material that it looks like or the sizing is way off. The jewelry is great and the workout stuff is great. I have found some workout wear that works but after purchasing the items twice to get the correct size. Most times it is not worth shipping back due to the fees.The refunds all go into a store credit and are not refunded back to the original purchase which forces you to spend more or lose your money.

I do not like having my returns being given back as instore credit instead of being applied to the card that it was charged to. If it was something small it would not be bad but I think any purchase should be applied as a credit to the card it was charged to. Seems like a way for you to get more business. I have also limited purchases to non clothing because nothing seems to fit, even some shoes seem to be something that no one else could sell.

I have been an active shopper at Zulilly for sometime now. I have been hugely pleased with the majority of items I have ordered and received. Unfortunately, the past two redrew have not been packaged properly for shipping. My items have been thrown in the bottom of a box and a little packing tossed in. Items have shifted and even come out of product packaging. Also, I ordered 2 rings and upon delivery they look absolutely nothing like the photos I ordered. The actual boxing has been crushed from the outside during shipping. If you can look back at my purchase history I'm sure I would be classified as a loyal customer. Thank you for taking the time to reach out.

Quick customer service and if there's a problem they jump right on it. Quick delivery and timely updates in case there's a problem. I go there first before I go to any other place. They do not sell their own things, just provide a venue for others to sell their wares cheaply, so to get a good idea of sizes and what people say, use your ability to research the company before you buy the clothes. They have provided me credit and the ability to return items with no restock or return fees. They are very understanding and maintain the best concepts to making customers happy. If buying several items, purchase the smallest first to get a lower shipping fee and all other items that day or all weekend are shipped thereafter for FREE! Where do you get that? Anyway, they have a near perfect business model with no overhead. They're smart!

I love to shop here and it is fun to see clothing brands that I have not seen before. I like seeing the variety of products and you can find just about anything you could want or need on this site. I have bought quite a lot of items in the last 2 or 3 years... mostly woman's clothes. The only problem with buying brands that you never heard of is that you can't be sure of the sizes or quality. I have also found that sometimes items received are not Exactly like what was shown in the picture on the website. I have had to return many times because items do not fit according to your size chart and my expectations. Sometimes I don't bother returning because of Zulillys high return fee. For this reason I have decided to only buy the name brands featured on your site that I know and trust. I also find that most items can take a very long time to get delivered. I am an Amazon Prime member with free 2 day shipping so I buy mostly from them unless I find a really good deal that is better than Amazon's deal.

Love Zulily, best customer service around. Love all the lawn art offered as that is my addiction. Just have to keep an eye out on non returnable items. Also, I wish more clothing brands offered items made 100% Cotton as not a big fan of all the poly & clingy materials used. Buying clothing is hit & miss just have to find brands that work for you & save brand as a favorite so you get notified when they are selling on Zulily again.