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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
North Carolina
1 review
0 helpful votes
Follow Betty S.
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I've used Zulily for quite some time now. My favorite thing to buy there is clothing for my granddaughters. There are so many choices and things I don't find elsewhere. Prices are always great. I have also bought shoes for myself and toys for the kids.

Date of experience: August 16, 2019
Michigan
1 review
0 helpful votes
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Love tit!
August 17, 2019

I love it for just about every thing I need except for groceries. Things do come in slowly so I have to plan in advance and things do come in broken or flawed but they do take care of the consumer. Little confused as to how the computing works on the returns but assistance with sending things back has been very good.

Date of experience: August 16, 2019
Pennsylvania
1 review
0 helpful votes
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Love Zulily for big name toys, skin care and home & kitchen products.
I find it works best to buy what you know well! My fabric purchases from sheets to tees were unsatisfactory.

Date of experience: August 16, 2019
Kentucky
1 review
0 helpful votes
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Zulily has the best customer service. I rarely have a problem but when I do they are quick to help. It's one of the few places who places a priority on the customer.

Date of experience: August 16, 2019
Ohio
3 reviews
0 helpful votes
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I love it
August 17, 2019

BUT... as a very frequent buyer, there should be an option for no shipping charge, and/or free returns. I have held myself back from some purchased for that

Date of experience: August 16, 2019
Massachusetts
1 review
0 helpful votes
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I visit daily. Something new all the time. Great variety and top notch customer service. My only complaint is waiting for my order!

Date of experience: August 16, 2019
Texas
2 reviews
0 helpful votes
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Always Dependable
August 18, 2019

I have almost always been pleased with my many purchases through the years. When there has been the very infrequent problem it was always fixed to my complete satisfaction.

Date of experience: August 16, 2019
Virginia
1 review
0 helpful votes
Follow Treva A.
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Zulily offers a wide range of products, brand names, and new "debut" brands on a constantly changing basis, at a discount from straight retail. I have found amazing bargains, items that I've never seen elsewhere, and occasionally hard-to-find items. I love my daily snapshot of "What's New" and the Daily Deals are awesome. One of my favorite specials is when Zulily offers free shipping for several months for a single low price payment.

Date of experience: August 16, 2019
Iowa
1 review
0 helpful votes
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Overall good
August 18, 2019

I would like delivery to be much, much faster! I would order more if I could count on prompt delivery. Sometimes items arrive after the birthday or holiday.

Date of experience: August 16, 2019
Kansas
1 review
0 helpful votes
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No complaints
August 17, 2019

I have shopped with Zulily for 5 years and I can't say that I have ever had a problem. I have bought multiple items and have never had a mistake or damaged item. I have even won a gift card sweepstakes before. The reason for not giving 5 stars is because of the shipping costs but other than that just watch the brands and which categories don't support returns and you will always find good favor. Happy shopping!

Date of experience: August 16, 2019
Texas
3 reviews
0 helpful votes
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Every day -- a new selection of things you might not even know you needed. Household items, clothing, seasonal fare, pet needs -- it's all there on Zulily. It's like opening a door to wonderland each time you look. And they stand by their merchandise as well. That's huge. Zulily is the most anticipated part of my morning routine. Who doesn't enjoy a chance to shop? There might be a real surprise waiting for me!

Date of experience: August 16, 2019
Florida
1 review
0 helpful votes
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Great wonderful except
August 17, 2019

I love your site, i love Grandin Road and Qvc. No 5 stars because you do not offer PETITE sizes. I am 5'2' and need petite pants desperately.

Date of experience: August 16, 2019
Washington
1 review
0 helpful votes
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Zulily sells very nice goods at wonderful prices however the length of time it takes to receive them is frequently prohibitive. I'm never sure exactly when I receive them so it's hard to buy Zulily products as gifts.

Date of experience: August 16, 2019
Florida
1 review
0 helpful votes
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Inconsistent
August 17, 2019

I have been a loyal customer for at least seven years I have found some really unique and beautiful items of quality on the other hand I have received items that were falsely advertised and no return or the return cost is the same as my credit. I have returned items and never credited. I keep shopping because of the beautiful and unique pieces. In the last year the quality has really declined I don't know what happened but there's a big difference in how customers are handled.

Date of experience: August 16, 2019
Missouri
1 review
0 helpful votes
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Review of Zulily
August 17, 2019

I've made several purchases through your company and most (95.5 %) I've been greatly satisfied.

The only thing that caught me by surprise is when I purchased a pair to running shoes and they were too small so I returned them. I ended up with a store credit instead of a refund to my account. I didn't like that.

I feel like shop on your site enough that I can make that decision how I would have my money refunded.

Other than that, its all good.

Date of experience: August 16, 2019
North Carolina
1 review
0 helpful votes
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SHOP HERE
August 17, 2019

I have been using Zulily for years. It's where I do most all of my shopping and I love all my stuff

Date of experience: August 16, 2019
Florida
1 review
0 helpful votes
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Great variety of goods
August 17, 2019

I shop Zulily often. I find a wide array of goods. Some things are great; others not so much, but it's up to the customer to look at what they're buying. Customer service is great. My only problem is the length of time to receive the goods.

Date of experience: August 16, 2019
Texas
1 review
0 helpful votes
Follow Mari Z.
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Love the ability to try a product-line at a discount without the commitment. Also like the fact that the shipping is a standard low rate, and then free after the first order until midnight. I don't know how you keep a low-shipping rate on such a huge variety of merchandise. Love the unique discoveries. It's like having an exotic open-air shopping bazaar surrounded by air-conditioning and only one computer key click away, instead of an ocean away. At first I approached with caution, with one gold pair of shoes, (literally) and then was drawn into each new shopping exploration. But, don't forget, Zulily has some good basic necessities at a better price as well. And worth the wait...

Date of experience: August 15, 2019
Idaho
1 review
0 helpful votes
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Don't buy from!
August 15, 2019

I bought the owl on stump garden decoration, for $30. It's super light weight and cheap! Not worth $7, they told me that they can not accept returns on this particular item, and it was never posted just how light weight this is. Thought I was buying a stone garden item, they led me to believe that on their site. I will never buy from zulily again!

Date of experience: August 15, 2019
Florida
1 review
0 helpful votes
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BEWARE!
August 15, 2019

The merchandise they send looks nothing like the pictures. I tried to turn to customer service so I can return it all but they do not answer.'

BEWARE! DO NOT SHOP THERE.

Date of experience: August 15, 2019

About the Business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
+216