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Overview

Zulily.ca has a rating of 4.11 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Zulily.ca ranks 19th among Flash Sales sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Quality
    4
See all photos
How would you rate Zulily.ca?
Top Positive Review

“Quality bedroom items for great value”

Glen S.
2/12/21

So far I made 2 purchases from Zulily and I was amazed to see their service, quality of items (quilt set and bedsheet set), shipping speed and more importantly discounted cost of items. Even their international shipping cost is very reasonable and delivery was faster than local shipping. Only drawback I found that there was no option to return the items if you done like them, but we did not have to return anything though. Really appreciate the service like zulily and recommend this website.

Top Critical Review

“Lately it's been annoying”

Lily T.
5/23/21

Too many horrible vendors lying/concealing brand names on their products. I purchased a pair of sandals from a brand called "Selina", received a box that read "Atalina" whose shoes are plastered all over cheap wholesale sites like Alibaba (the brand also apparently has a third name it uses called "Italina"). Likewise, I purchased a cheap dress from a brand called "Ananda's Collection" and received the exact same dress with tags from "S&R Fashions" like wtf? Zulily allows vendors to conceal/change names, it does little to protect consumers, and it's getting harder to look up what's legit and what's cheap junk. Before, you could look up the brand name or Google the image, but vendors are using slicker techniques to scam buyers and it isn't about stealing product photos any more. For instance, I bought a straw hat that looked cute in the photo but what I received was the ugliest, most cartoony "Mountie" style straw hat. I was aghast! At first I thought they deliberately angled the hat in the product photo so that it changed the appearance, but I couldn't even replicate the angle that the product photo has, they have definitely photoshopped it to look nicer than it actually is (and trust me, I do graphic design, I'm positive that's what's happened here). I've already complained to customer service about two different issues this month, the hat, and another pair of sandals that were the wrong size. I hear you aren't allowed to file too many complaints in a single period or they start getting suspicious and some claim Zulily will put a lock on your account. I don't know how true that is, but it seems unfair given the sheer volume of nonsense you can go through with vendors on their site. I wish I could file a complaint about the newest pair of sandals as there are already stress cracks around the heel after a single wear, but I'm so burnt out dealing with this crap I can't be bothered! I'm just glad I didn't blow too much on them. Stick only to brands you really know and trust, because fake brands are getting more sophisticated at making themselves look expensive and legit, and they hide under a multitude of brand names!

Reviews (27)

Rating

Timeframe

Other

Thumbnail of user sb379
1 review
2 helpful votes
April 14th, 2019

OMG! I just read some of the reviews after I've placed my first order. I don't like ordering online. I saw a cute dress and thought I'd try. I really hope my experience is better than what most of you folks are/have experienced.

Thumbnail of user micheller211
2 reviews
4 helpful votes
December 3rd, 2018

Go for the brand names you know and you'll be happy! Lots of brands are from China and you'll get really bad quality and sizing is ridiculous, example 5x = a size 12 and the items I have ordered take forever to get to me.
Customer is very good in dealing with problems.

Thumbnail of user debbies165
2 reviews
12 helpful votes
October 9th, 2017

Zulily states articles not eligible for return. They now wish u to send the items back if u don't like them. U pay shipping to receive them and then pay shipping to send them back. If u live in Canada the postage is almost the price that u pay for the item
Deb s

Thumbnail of user bonniet17
2 reviews
12 helpful votes
September 17th, 2015

Was very happy with my first purchases when I bought items from 2 brands I know. Easily 1/3 of the price elsewhere. These were reasonably fast. Next purchase I bought a coat and followed the size guide given at the item. I upsized because it was a winter coat. I ordered a 2X. It is 6 inches from closing at the front so is more like a size 8. The coat didn't have any tags inside and Zulily needs to follow up on this kind of silliness. Delivery was very slow. They need to be more accurate about the measurements of EACH item and not use general size guides. Great website, but for sizing go only with what you know. Found their customer service very good when asking a question about shipping.

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About the business

Zulily offers deals on brands for moms, babies, men and kids. Save up to 70% on our daily flash sales, featuring home d̩cor, clothing, toys and more!

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