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Overview

Zulily.ca has a rating of 4.11 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Zulily.ca ranks 19th among Flash Sales sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Quality
    4
See all photos
How would you rate Zulily.ca?
Top Positive Review

“Quality bedroom items for great value”

Glen S.
2/12/21

So far I made 2 purchases from Zulily and I was amazed to see their service, quality of items (quilt set and bedsheet set), shipping speed and more importantly discounted cost of items. Even their international shipping cost is very reasonable and delivery was faster than local shipping. Only drawback I found that there was no option to return the items if you done like them, but we did not have to return anything though. Really appreciate the service like zulily and recommend this website.

Top Critical Review

“Lately it's been annoying”

Lily T.
5/23/21

Too many horrible vendors lying/concealing brand names on their products. I purchased a pair of sandals from a brand called "Selina", received a box that read "Atalina" whose shoes are plastered all over cheap wholesale sites like Alibaba (the brand also apparently has a third name it uses called "Italina"). Likewise, I purchased a cheap dress from a brand called "Ananda's Collection" and received the exact same dress with tags from "S&R Fashions" like wtf? Zulily allows vendors to conceal/change names, it does little to protect consumers, and it's getting harder to look up what's legit and what's cheap junk. Before, you could look up the brand name or Google the image, but vendors are using slicker techniques to scam buyers and it isn't about stealing product photos any more. For instance, I bought a straw hat that looked cute in the photo but what I received was the ugliest, most cartoony "Mountie" style straw hat. I was aghast! At first I thought they deliberately angled the hat in the product photo so that it changed the appearance, but I couldn't even replicate the angle that the product photo has, they have definitely photoshopped it to look nicer than it actually is (and trust me, I do graphic design, I'm positive that's what's happened here). I've already complained to customer service about two different issues this month, the hat, and another pair of sandals that were the wrong size. I hear you aren't allowed to file too many complaints in a single period or they start getting suspicious and some claim Zulily will put a lock on your account. I don't know how true that is, but it seems unfair given the sheer volume of nonsense you can go through with vendors on their site. I wish I could file a complaint about the newest pair of sandals as there are already stress cracks around the heel after a single wear, but I'm so burnt out dealing with this crap I can't be bothered! I'm just glad I didn't blow too much on them. Stick only to brands you really know and trust, because fake brands are getting more sophisticated at making themselves look expensive and legit, and they hide under a multitude of brand names!

Reviews (27)

Rating

Timeframe

Other

Thumbnail of user lilyt53
3 reviews
22 helpful votes
May 23rd, 2021

Too many horrible vendors lying/concealing brand names on their products. I purchased a pair of sandals from a brand called "Selina", received a box that read "Atalina" whose shoes are plastered all over cheap wholesale sites like Alibaba (the brand also apparently has a third name it uses called "Italina"). Likewise, I purchased a cheap dress from a brand called "Ananda's Collection" and received the exact same dress with tags from "S&R Fashions" like wtf? Zulily allows vendors to conceal/change names, it does little to protect consumers, and it's getting harder to look up what's legit and what's cheap junk. Before, you could look up the brand name or Google the image, but vendors are using slicker techniques to scam buyers and it isn't about stealing product photos any more. For instance, I bought a straw hat that looked cute in the photo but what I received was the ugliest, most cartoony "Mountie" style straw hat. I was aghast! At first I thought they deliberately angled the hat in the product photo so that it changed the appearance, but I couldn't even replicate the angle that the product photo has, they have definitely photoshopped it to look nicer than it actually is (and trust me, I do graphic design, I'm positive that's what's happened here). I've already complained to customer service about two different issues this month, the hat, and another pair of sandals that were the wrong size. I hear you aren't allowed to file too many complaints in a single period or they start getting suspicious and some claim Zulily will put a lock on your account. I don't know how true that is, but it seems unfair given the sheer volume of nonsense you can go through with vendors on their site. I wish I could file a complaint about the newest pair of sandals as there are already stress cracks around the heel after a single wear, but I'm so burnt out dealing with this crap I can't be bothered! I'm just glad I didn't blow too much on them. Stick only to brands you really know and trust, because fake brands are getting more sophisticated at making themselves look expensive and legit, and they hide under a multitude of brand names!

Tip for consumers:
Please only buy from trustworthy brand names! File complaints when necessary, stand your ground.

Products used:
Dress, shoes, home decor

Value
Shipping
Quality
Thumbnail of user debw38
1 review
11 helpful votes
September 28th, 2017

I too, ordered a fall coat. I ordered it one size up as past purchases in my normal size were too small. Anyway, the jacket I ordered came with a broken zipper. They told me to donate it. I would not donate a coat with a broken zipper. If I can't afford to replace it living on a pension, how do they think a low income person could afford to replace it? I did not receive a refund or replacement for this coat. I think the quality of the products in the past year have gone down big time and much of it is factory seconds.

Thumbnail of user heatherm43
1 review
13 helpful votes
October 30th, 2014

I read the reviews. This company sounds like it sucks. Photos of merchandise look great, seems what they send u isn't Scared me away

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About the business

Zulily offers deals on brands for moms, babies, men and kids. Save up to 70% on our daily flash sales, featuring home d̩cor, clothing, toys and more!

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