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Overview

Zulily.ca has a rating of 4.11 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Zulily.ca ranks 19th among Flash Sales sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Quality
    4
See all photos
How would you rate Zulily.ca?
Top Positive Review

“Quality bedroom items for great value”

Glen S.
2/12/21

So far I made 2 purchases from Zulily and I was amazed to see their service, quality of items (quilt set and bedsheet set), shipping speed and more importantly discounted cost of items. Even their international shipping cost is very reasonable and delivery was faster than local shipping. Only drawback I found that there was no option to return the items if you done like them, but we did not have to return anything though. Really appreciate the service like zulily and recommend this website.

Top Critical Review

“Lately it's been annoying”

Lily T.
5/23/21

Too many horrible vendors lying/concealing brand names on their products. I purchased a pair of sandals from a brand called "Selina", received a box that read "Atalina" whose shoes are plastered all over cheap wholesale sites like Alibaba (the brand also apparently has a third name it uses called "Italina"). Likewise, I purchased a cheap dress from a brand called "Ananda's Collection" and received the exact same dress with tags from "S&R Fashions" like wtf? Zulily allows vendors to conceal/change names, it does little to protect consumers, and it's getting harder to look up what's legit and what's cheap junk. Before, you could look up the brand name or Google the image, but vendors are using slicker techniques to scam buyers and it isn't about stealing product photos any more. For instance, I bought a straw hat that looked cute in the photo but what I received was the ugliest, most cartoony "Mountie" style straw hat. I was aghast! At first I thought they deliberately angled the hat in the product photo so that it changed the appearance, but I couldn't even replicate the angle that the product photo has, they have definitely photoshopped it to look nicer than it actually is (and trust me, I do graphic design, I'm positive that's what's happened here). I've already complained to customer service about two different issues this month, the hat, and another pair of sandals that were the wrong size. I hear you aren't allowed to file too many complaints in a single period or they start getting suspicious and some claim Zulily will put a lock on your account. I don't know how true that is, but it seems unfair given the sheer volume of nonsense you can go through with vendors on their site. I wish I could file a complaint about the newest pair of sandals as there are already stress cracks around the heel after a single wear, but I'm so burnt out dealing with this crap I can't be bothered! I'm just glad I didn't blow too much on them. Stick only to brands you really know and trust, because fake brands are getting more sophisticated at making themselves look expensive and legit, and they hide under a multitude of brand names!

Reviews (27)

Rating

Timeframe

Other

Thumbnail of user lynnec35
5 reviews
10 helpful votes
August 2nd, 2019

While shopping, I added 2 items in my basket and when I went to check out, my items where no longer there, I was wait listed. The website allows item items to be taken out and sold to another customer.

Thumbnail of user shirleyr122
1 review
11 helpful votes
October 28th, 2018

This shopping web site is a web of decent. The clothes are of inferior polyester, thin, ill fitting. I ordered on two separate occasions, the sizing is ridiculous. I sent the first order back. But not on time so lost the whole price. Second, one dress fit, sent the other back and after emails with details, they conceded and gave me a credit. I logged off and only logged back on because they emailed me stating I had $117 credit. I purchased 3 items totaling the credit, now they can't find my credit and they have another $127 of my money. Whoever cooked up this site is laughing all the way to the bank.

Thumbnail of user mistakem
1 review
13 helpful votes
September 14th, 2015

Very unhappy with my first purchase. It takes 3 weeks for them to ship and the quality of their clothes are bad: very cheap material with color that come off on first hand wash. Don't waste your money!

Thumbnail of user patriziab
1 review
16 helpful votes
July 15th, 2016

Wish I had read the reviews before I ordered online. My goodness, the "quality" is unbelievably inferior. I purchased the clothes under the belief they are made in the U.S. Shameful! The pictures are so deceiving. The product is awful!

Thumbnail of user chriss239
1 review
16 helpful votes
February 10th, 2015

I haven't ordered yet but have it sitting in the check out right now. I have read the reviews so far and most likely won't go through with the checkout since ordering on the canadian website still has me paying duty... not impressed with that. I have over $500 to pay for clothing for my daughter and myself and will go elsewhere as these reviews I have read are not impressive to say the least. Why would I pay $99 in duty from a canadian website to ship to canada? I love how I can order the same items I find on amazon.ca different from amazon.com and have NO DUTY. My first experience with Zulily might be my last and not even my first, ready to cancel this order.

Thumbnail of user reneeh9
1 review
13 helpful votes
December 14th, 2014

Poor quality of merchandise and shipping takes way to long. Very disappointed in my last order. Will not order again.

Thumbnail of user jeanm41
1 review
14 helpful votes
January 18th, 2015

I should have checked the reviews before I ordered. All 3 items that I ordered went directly in the trash can. 1 shirt was made crooked so that it would not stay up on 1 shoulder and the threads were hanging down all around the hem. Another shirt had fabric particles that rubbed off all over my body and face when I tried it on. It literally was falling apart just from trying it on. The clothes are not what is shown in the photos just the cheapest possible imitations. Based on a report I saw on the Today show, I think the reason why it takes so long to get is that once you order they have some cheap manufacturer in china throw it together.

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About the business

Zulily offers deals on brands for moms, babies, men and kids. Save up to 70% on our daily flash sales, featuring home d̩cor, clothing, toys and more!

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