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ZOZI has a rating of 3.94 stars from 161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZOZI most frequently mention customer service, next day, and return label. ZOZI ranks 3rd among Tours sites.
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On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!
We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.
Possibly my fault- I bought a eco tour adventure for my daughter and I, never realizing that it was only good for the next two weeks. OK, my bad. Trying to get a refund now is such a hassle. Called and emailed with specifics and get back generic replies of "we are looking into your request". Haven't been able to get onto the customer service part of the site to even complain. They did send a "how did we do email and when I replied" poorly. Suddenly my complaint and their response showed up. The site is a hassle.And BTW. I just bought a snorkeling "deal" for $50 per person off zozi and then went to the snorkeling company's site and the regular price on the site is $50 per person. It's a scam and I won't be using the site anymore.
I would not say that this is a bad site to order from, rather, they are kind of like gambling. I have made 3 orders with them, and 2 have been picked incorrectly, resulting in returns. I ordered a pair of shoes, size 12. They sent a size 11. I did a return, and ordered a new pair... size 12. They delivered another pair... size 11. So, I have $218 tied up in 2 wrong sized pair of shoes. On the second order also included a shirt that was delivered in the wrong size, and wrong graphic... another return. In this age of online shopping, you have to be FAR better than this. Seriously, picking a size of shoe is not that difficult the first time, let alone 2 times in a row. I would not recommend this site, and will go to the local brick and mortar store, pay more for the shoes, but get the right size. That is, once ZOZI refunds my money.
Hey Greg! Thanks for taking the time to post this review. Obviously, the experience you had with us is not what we aim for, and I am so sorry for the mix-ups. Our gear department is relatively new, and although not desirable, growing pains such as these help us develop and implement more efficient procedures and practices. I have personally initiated your refund for the returned gear, so you should see the funds back in your account shortly. Please let us know if there is anything else at all we can do for you. Happy New Year! -Alex
I purchased a deal and was supposed to get a credit applied which would make my purchase half off the price. The credit was never applied and my card was charged the full amount. I wouldn't have purchased this deal at the full amount so I was not pleased. I figured it was just a technical error and emailed them to get it corrected. It's been a couple months and I have yet to receive a response. I have yet to try cashing in my vouchers. I certainly hope they at least work since it doesn't look like I will be getting my money back.
Hi JM,
Rebekah from ZOZI here. In the past we haven't had the resources necessary to provide the level of service we demand of ourselves, but we are taking steps to improve every aspect of the ZOZI experience. I would love the opportunity to speak with you and try to resolve your issue. I am incredibly sorry you never received a response. If you would either email me at help@zozi.com and refer to me or send me a message with your phone number, I would really like to work with you. I appreciate your time and consideration in helping us grow and provide the excellent service you aspect and we want to give.
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ZOZI’s mission is to inspire people to experience the world and provide best in class online booking software for activity businesses.
For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment, and customer management software used by thousands of businesses across nearly 90 countries. For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.
5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.
ZOZI headquarters are in San Francisco, with offices in Vancouver, Canada.
Get Out There™ at www.zozi.com/advance and www.zozi.com.
It all started when ZOZI’s founder and CEO traveled the world and found it surprisingly difficult to find and book local activities and travel adventures. The idea was born to build a brand that stands for quality, ease of discovery, and passion. True to that original vision, ZOZI does the hard work for you: the team sources and screens the best providers of the most memorable experiences to make everyone’s passions accessible, and most importantly, to discover new ones. ZOZI has been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, one of "America’s Most Promising Companies" by Forbes for two years in a row, and one of the "Best Places to Work" by Outside Magazine for four years in a row.
ZOZI's goal is to bring experiences to people. We source and screen the best providers of the most memorable experiences in your local market and all around the world. We give you access to world-famous pioneers of adventure and sport, and we equip you with the best gear available. We make it easy for you to get out there and live your passions!
Our prices are based on what the merchant works out with us. Sometimes they include a reduced price sometimes they do not, but what we are trying to accomplish is making experiences accessible to people and letting them know about amazing opportunities in their area (or where they are traveling). We'd love to hear from you- seriously if you have any questions or concerns. You can email us at help@zozi.com or call at 888.969.4123.