• Zoosk

Zoosk

Overview

Zoosk has a rating of 2.52 stars from 4,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoosk most frequently mention fake profiles, customer service, and credit card problems. Zoosk ranks 678th among Dating sites.

  • Service
    307
  • Value
    316
  • Quality
    278

This company does not typically respond to reviews

Positive reviews (last 12 months): 17.1%
Positive
6
Neutral
1
Negative
28
107
See all photos

What reviewers want you to know

Positive highlights

  • His name is Christian Gray and he's my soul mate, my partner in crime, my lover and my future.
  • Thank u zoosk for connecting me to the right person.

Critical highlights

  • Get your money back through customer service at The software is crap.
  • Their customer service then refused to refund my money and I had to dispute the charge with my credit cards company.
How would you rate Zoosk?
Top Positive Review

“So many matches”

Natalie g.
10/7/23

Love the fact that I had so many matches and options right away. It keeps you engaged not boring. Love the features and ease of use.

Top Critical Review

“Corrupt at every level”

Jason W.
4/2/24

Women don't want to meet like on Jst4HookUp And other legit platforms. I have never had an issue with ladies there. I thought Zoosk would be a similar site, but it turned out to be completely opposite: full of scam, corrupt at every level, with exuberant costs - a daylight robbery. There are bunch of scammers using other people's pics to fleece gullible men out of their money via endless chatting.

Reviews (4,722)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (63) user content (1) activation fee (23) soul mate (36) right person (26)
Thumbnail of user franks535
3 reviews
10 helpful votes
October 1st, 2019

I found that the different features aren't set up to give you a chance to see enough about the person you are veiwing. The Carousel wants you to make a decision on one picture and no information about that person. The Smart Pick feature also doesn't give you a chance to see the users pictures clearly. The Viewed you feature shows mostly the same people over and over again. I get Likes from people that never responded to my return messages. Save your time and money.

Thumbnail of user marlenew89
1 review
1 helpful vote
October 29th, 2020

I did meet someone however there are some real creepy looking people on here that wanted to contact. I know everyone wants to find a partner for life but some of these guys would make me a feel like a prisoner for life.

Thumbnail of user amandah915
1 review
3 helpful votes
November 16th, 2020

I am happy I met someone. BUT there was no way to filter the age group of who can view me. I was getting way too many messages from men beyond my age preference. I would have loved a filter to where only men from 36-45 could see me. Instead I seemed to be popular among the 50 plus age group which is complete false advertisement.

Thumbnail of user whoc12
1 review
2 helpful votes
January 31st, 2020

I would give you a better review but the fact i have to give you information on who I met and how. I'm a private person and dont need to share who when and where. Also having to jump through hoops to delete is really annoying... just accept the fact I met someone and be happy with it.

Thumbnail of user marilyng79
1 review
2 helpful votes
April 15th, 2019

I was duped twice by a scammer who stole identities of other men and after a few messages he wanted my phone number... BIG mistake... always do all communication on the site... This scum bag pretended to be a chemical engineer each time and pretended to be very rich... yadayadayada Zoosk does nothing about it... use another dating company

Thumbnail of user lilyr62
4 reviews
35 helpful votes
April 9th, 2020

I've been trying to get back into the dating world and haven't had much luck considering the coronavirus and everything, so I looked into online dating. Zoosk was a top recommendation so I gave it a go. Unfortunately Zoosk, like many other dating sites, is nothing more than superficiality and shallow people. It's all about the picture. And yes, while I was getting many likes, they weren't good MATCHES. Sure, you can be a hunk of a man, but so what? I care about your character and personality. Who you truly are at heart and that's the problem with Zoosk and other dating sites. Many people don't focus on one's character and personality. It's all about that picture. Whose hot and whose not. And personally I find that terribly sad and superficial. With the virus keeping things on lockdown it's hard to get out and mingle and meet people like I used to be able to do and I am so sick and tired of the superficiality of these dating apps like Bumble, Zoosk, and especially Tinder. If you're looking for a serious relationship, I wouldn't look on Zoosk.

Thumbnail of user bonniet259
1 review
1 helpful vote
October 24th, 2022

A couple years ago I got divorced and joined the site. Not knowing I had joined the ex did the same thing. We're on good terms so when the ex contacted me to say he got an alert from Zoosk that I wanted to meet him we cracked up. Fast forward to current day I'm engaged (he's happily single) and he messages me saying that he got an alert from Zoosk that I want to meet him AGAIN…. He sent me the pic of my bio that he received. We both cracked up even more cause we know this site is fake as heck. Thing is on the same day he got his alert I got one but mine was even shadier. Zoosk thanked me for subscribing …. It included some fake credit card number that was used. The first thing I did was check my subscriptions to make sure they didn't fraudulently charge my card. They didn't, obviously it was just a ploy. All I can say is good or bad this site can be very entertaining.

Service
Value
Quality
Thumbnail of user teresam561
1 review
4 helpful votes
March 31st, 2020

I am new to online dating and Zoosk is my first experience. I was happy with the connections I made, but when I canceled I was charged for an additional 3 months. I would have given them a great review until this happened.
I canceled 2 days before my acct expired, I received email from Zoosk that I could use may acct until it expired. I used it the day before it expired and was charged for 3 more months. Now, I am trying to get my money back in 5 to 10 days! I think they will refund, I hope!
Be careful and watchful if you cancel. And be suspicious of what they tell you in emails.

Thumbnail of user paulr716
1 review
2 helpful votes
December 3rd, 2019

Too many fakes and too hard to cancel... it's unreasonable to have to struggle to cancel auto pay...,

Thumbnail of user hopel34
1 review
5 helpful votes
October 17th, 2019

Trying to get response about them charging me way to much. Haven't heard back. Not happy... as I didn't even have all the features offered... something went wrong... very unhappy and asking for money back.

Thumbnail of user kamc3
1 review
4 helpful votes
July 17th, 2019

Signed up for a month with reply paid to try the site. Ten 'women' profiles showed as viewed my profile. I responded to two. No response back. Placed a block on all 10 profiles. Next morning, same 10 profiles shown as having viewed my profile.
Is the site admin playing games with people? Site admin pretending to own fake profiles to draw men to the site? I wonder how many females profiles are genuine and how many created by the site to look like a successful site.

Thumbnail of user rockyb43
1 review
1 helpful vote
August 11th, 2020

Hes wonderful such an amazing person, I mostly enjoyed talking to him and finding out what a wonderful person he is. Sometimes the diamond in the roig j. G is the best thing that ever happened to you

Thumbnail of user benjermanb
1 review
1 helpful vote
January 3rd, 2021

It was all right a lot of bots but if you stick through you will find a real person and hopefully you guys will be able to work and get to know each other and then delete this s*** off of your phone

Thumbnail of user jamiee235
1 review
1 helpful vote
October 20th, 2022

I have a mixed review on Zoosk. It is not a really bad site, but it could be much better. There are not many potential profiles within my location. Their suggestions to expand the filters is good, but only if you prefer to travel several hundred miles to meet someone. There are people who may "like" you; however, whether one may actually meet these individuals is another zoosk story. After 60 days, there is no refund possible, even if you have purchased a 6 month package. My workable advice is to join groups in your location through MeetUp who may share similar interests with you, and possibly meet someone that way.

Tip for consumers:
No refund after 60 days

Service
Value
Quality
Thumbnail of user cindyp416
1 review
1 helpful vote
May 1st, 2020

Difficult to go back and forth between searching and messaging. Kept having to reenter my profile parameters. Sent me matches all the time that weren't within my filter. Couldn't view profiles on the carousel and had to accept or reject to move on

Thumbnail of user amereiss
1 review
3 helpful votes
January 4th, 2019

Why do we have to pay to meet someone on line or to CHAT with?
When we can just go out and meet someone just the same and not have to pay. Plus a lot of those guys are really not into getting to know you at all. They give you their number they talk to you once and thats the end of it. Why not be honest and say your not interested? I can literally write so much about these dating websites.

Thumbnail of user lauran131
1 review
2 helpful votes
May 9th, 2019

I met a total of eight men all have been a scam. Right off the top they want money. They either go to another country, announcing they are business people, then have no way to get home. I have met one gentlemen, we have connected, I'm keeping my fingers crossed. If you cancel subscription, I think your subscription ends and no more money is removed from your account.

Thumbnail of user annk429
1 review
1 helpful vote
November 23rd, 2021

The interface is limited and it's difficult to figure out how to respond to messages. Matches aren't the best as well.

Thumbnail of user isaacd124
1 review
0 helpful votes
May 16th, 2022

All dating sites are suspect and Zoosk has a limited amount of women who are genuine and authentic. The same profiles have been around for years. There are scammers and fakes from what I experienced. Membership is pricey but probably in line with other date sites.

Service
Value
Quality
Thumbnail of user lindap2055
2 reviews
1 helpful vote
November 1st, 2021

I was receiving many hearts and want to meet until I paid. Now the hearts do not respond and not receiving anything. Those I contacted that wanted to chat have disappeared. I have had a couple scammers that I traced down. I feel I have been taken by Zoosk. Money lost over fake likes and hearts. Do not waste your money. None have returned my messages after their initial greeting. Zoosk sent them. What an unfair practice to get you to sign your money away.

Tip for consumers:
That a majority of profiles are fake, not verified as mine was, and fake want to chat, hearts and messages. When contacted there was no response. Dried up when I became a paid member immediately

Service
Value
Quality
Thumbnail of user danielc2465
2 reviews
3 helpful votes
June 8th, 2021

I found Zoosk.com to have 3 out of 10 women were scammers looking for money... They have even teamed up with a woman with a profile on Zoosk who references her "friend" who wants to meet you but doesn't have an online profile herself. This was a major red flag to me. Some very pretty girls turn out to have husky male voices on calls. Photo verifications and profile scrubbing by Zoosk support would help with these problems. While a fairly easy-to-use platform and I appreciated the SmartPicks, I do not feel that it was worth the money I spent on it.

Tip for consumers:
You get what you pay for... Just watch out for scammers and catfishers... There are a lot of them out there.

Service
Value
Quality
Thumbnail of user lindas4772
3 reviews
6 helpful votes
April 28th, 2023

I'm 71 years old & have been on Zoosk almost a year. Recently changed my email address. I sent my new address to Zoosk and they tried to send a Verification of Email without success. (From what I saw online, the capitals in the email address were in lower case). Sent another email address-- same thing happened. Called from the phone number they have on file and spoke with Zoosk representatives personally -- not good enough. Was told I'd have to provide yet another email for Verification but in the meantime I'd have a week to get this in. The next day I was called about the email Verification and told them that unless certain letters were capitalized, the address would not work; I was assured the address was properly typed in by them but whatever Verification they wanted from me still did not appear in my mail. At that point I was frozen out. I could not send any mail and when I went into 'Carousel' function I could not get out. A pop up kept appearing telling me to provide a new email and then the photo below would appear. They taunted me numerous times with this photo.
Now, older people have enough trouble with high blood pressure and mine was raised considerably. They have my phone number on file and most companies (including Paypal!) phone with a code so you can provide Verification. I was being punished because my email provider apparently wasn't letting their Verification email go through.
Periodically messages sent to other members have not been received and a few times there have been other taunting incidences on Carousel. Can't help but think they're having a good time at my expense. Match and Our Time really didn't work out for me and can't say Zoosk has been much better. At this point I probably won't renew; the idea of making friends to do activities appeals but it's difficult to continue when such disrespect is directed.
I am Caucasian, college graduate. The photo of the man Zoosk kept sending to me and I tried unsuccessfully to upload, is of an older, disheveled African American who is looking bug eyed into the camera with a caption: "He likes you!".

Service
Value
Quality
Thumbnail of user barbarap1240
1 review
1 helpful vote
April 25th, 2021

I am sorry, but I found this website unacceptable. It was difficult to maneuver and find what you were looking for. Just because someone looks at your story doesn't mean they are interested. There were too many bad photos, too many profiles with insufficient information and some with no information at all. I even received a request for my email address from someone that had already canceled their subscription. Luckily I was astute enough to recognize the red flag. I would not recommend this dating service to anyone. I am very disappointed

Thumbnail of user marciam260
1 review
1 helpful vote
April 5th, 2021

Zoosk is somewhat effective in meeting someone. In the profiles there are a lot of Zoosk smployees that simply put, try to sell upgrades. I tested this by posting 2 profiles and caught girls sending me messages on an introductory profile in which I had to pay to see them. On my paid for profile I tried to get the same group of girls to chat and they would not even look at me. I did find somebody but you have to spend a lot of time on the site and stick to a specific type of person that you are looking for. And then you have to look threw a lot of people till you find the real people that are looking.

Value
Quality
Thumbnail of user letiep
1 review
6 helpful votes
July 29th, 2018

I joined this site 6 month ago and met a potential someone; but he lied about his marital status... and acted kind of crazy. I am a middleage attractive woman with much to offer. The strange thing is, I only get messages from strange/ scary looking characters, which I block all the time and they come-up again... How? I just don't know. And approximately less than ten a month. I feel like I joined a ghost-town site full of crazies! Not worth the time :(

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

Company Representative

Thumbnail of user sejalm1
Sejal M.
Typically does not respond to reviews

How do I know I can trust these reviews about Zoosk?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zoosk?
learn more about sitejabber influencer program hero

Find your match on Zoosk

“I just love it – tons of real profiles, and people who actually want to meet up and connect in person.”

- Kyle G. Visit Zoosk