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Zooplus UK has a rating of 2.45 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zooplus UK most frequently mention customer service, and cat food problems. Zooplus UK ranks 392nd among Pet Supply sites.
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On a few occasions we have had split cat litter, also cat milk and some food. However with any problems when we email them they are very quick in returning money back to our bank account. Always great customer service. We also love the products and the free items we get. Great company.
Terrible experience. No quality control. Received a faulty cat tree. Was meant to be uplifted on 2 separate occasions. Couriers did not arrive. Meanwhile a new cat tree arrived with a part missing. Still waiting on my £125 refund and have a large boxed cat tree in my hallway whilst lost 2 days sitting waiting for a courier. Use another Company!
On a few occasions we have had split cat litter, also cat milk and some food. However with any problems when we email them they are very quick in returning money back to our bank account. Always great customer service. We also love the products and the free items we get. Great company.
Products used:
All cat products and food
I have used this company for many years and occasionally there have been issues, items damaged in transit, boxes damaged so that items are missing etc. They have always been quick to respond, ask if I prefer a refund or replacement, and then action this very quickly with no quibble. I can only recommend them.
Products used:
pet supplies
Love the company. They have a great variety of good quality products for cats and dogs and other pets. I have purchased from them multiple times and will do so again!
We have used Zooplus for a number of years and as one would expect had a couple of problems with either delivery or a product.
Each time Zooplus sorted the problem out without quibble. EXCELLENT Customer service as it should be.
Products used:
Pet Food & Appliances
Always Excellent service from Zooplus.co.Uk. Their App is easy to use, great prices and quality products with super quick delivery.
Products used:
Dog food
I've been happy with Zooplus so far, been using them on and off for about 18 months. I like their prices, they are normally the cheapest for the dry dog food I buy and if not, only a pound or two more expensive for a large bag. Delivery is free and quick.
The second time I placed an order I added an incorrect bag of dog food by mistake. When it arrived I informed them and they got the courier to pick it up the next day at no cost to me and at the same time delivered the item I meant to order, was very impressed.
Another time they sent an incorrect item, was a glow in the dark collar instead of a dog toy. They let me keep the collar and refunded me for the toy so was satisfied with that too.
I don't buy my dry dog food from anywhere else now and usually add a few extra odds and ends in to the order at the same time
I ordered an external filter for my aquarium. I ordered on Saturday and received it on the following Wednesday - no complaint there. When I contacted customer service by email I had a reply within a few hours. The price was good as well. I would use Zooplus again.
My cat has colitis and so I have to be really careful about the types of food I get for him. Zooplus stocks a good selection of animal food that is grain free and organic. One of the orders I had, never got delivered but when I rang customer service, they sent me out another large bag of cat biscuits straight away. They were very helpful, so unlike some of the other reviews, I found my experience to be a very pleasant one. I also think how you treat customer service staff has a lot to do with the service you get back. If you're not happy with the service, ask for a manager and I am sure that would help you get your issue solved. I have ordered 3 times from them now and so far, they have been excellent.
I have very fussy pets and my Pomeranian is getting very old now. Therefore, I was recommended to buy from zoo plus. The descriptions are very well presented and the prices are fabulous compared to those in grocery and other pet stores
I have shopped with Zooplus.co.uk for 10 years now and I can not praise them highly enough. My orders have always been delivered promptly. I wouldn't shop anywhere else for my dog food and other equipment.
Great site and savings for anyone with pets also super customer service should you experience any problems with your order
Consiglio a chi compra cibo o accessori per animali questo ottimo sito. Confrontate i prezzi dei siti zooplus.es, zooplus.co.uk e zooplus.de: farete grandi affari!
Advice to those who buy food or pet accessories this great site. Compare prices among zooplus.es, zooplus.co.uk and zooplus.de sites: do big business!
Fantastic range with genuine reviews. Cheap delivery (2.90 I believe) and Free delivery with orders over £29. Fantastic! I got my rabbit cages here with covers cheaper than what pets at home sell just the cover for! And free delivery!
I love this site. There are other sites but this is one to be trusted and loved. They also have offers on all the time.
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