Zoopla

A few months ago our house had a Zoopla estimate concurred with our own evaluation. Then, just a month before we put our house on the market, another house in our road was sold and the details somehow got "muddled" with ours, such that a photo of the other house was appearing on our listing. I wrote to Zoopla explaining the problem and to their credit they quickly "disentangled" the two properties. However, in the process our Zoopla estimate fell by £6K. I have since repeatedly tried to get the original estimate restored but all in vain. They stubbornly refuse to look into the matter; all they do is send me a standardised response pointing me to their "refine estimate" facility which I have repeatedly tried but the lower Zoopla estimate has not budged an iota. In the course of this I have discovered that Joe public cannot phone Zoopla. Estate agents have a telephone line they can use, but not us, the general public. I think it is extremely arrogant of Zoopla (and other companies like them) who earn a living out of our property details not to deign to talk to us. Who do these people think they are?

Zoopla property valuation is a bit of a joke they dont come around and value your property they only go of previously sold prices and as property goes up 2% down 3% for example its a very rough guide for if you have had an extention or new garage kitchen so on zoopla wont take this into account unless you tell them also if for example you got a bargain and brought your home for less than market value this also is not taken into account when they come up with there figures

Very misleading and unhelpful site. It should be removed as it does not offer a realistic guide to evaluation. After repeated to'in g and fro'ing by email to inform them of this, and despite their assertions that you can 'revise' their estimations, the system cannot offer a realistic estimation regarding individual properties in the same road, sold in different years. The website should be blown open for it's startling inaccuracies.