• Zolucky

Zolucky

Ratings On Other Platforms

Trustpilot
4 / 5
Better Business Bureau
1.2 / 5

Overview

Zolucky has a rating of 3.61 stars from 5,084 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 12th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 65.1%
Positive
382
Neutral
56
Negative
149

Instant Feedback

327
See all photos

What reviewers want you to know

Positive highlights

  • Please send me a customer service number so I can get a return lable
  • So far my shopping experience with ZoLucky was amazing.

Critical highlights

  • The return center is in China and I had to pay for the shipping.
  • When you call them they refuse to tell you the return address unless you have an order number!
How would you rate Zolucky?
Top Positive Review

“Sizing guides are variable per item.”

Will T.
1/10/24

Variable sizing, add an extra step or two, and a lack of confidence in fit of product. Also, fabric content should be easy to see on first pages in description. If synthetic, but feels like a natural fiber (eg,cotton or cashmere) then this would be helpful to day. I have had a bad experience with products that are synthetic, feel like synthetic, and to me, are slimy.

Top Critical Review

“BIGGEST RIP OFF IN ONLINE ORDERING”

Janet C.
1/13/24

DO NOT BUY FROM ZOLUCKY! Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles" Your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.

Reviews (5,084)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (694) shopping experience (3029) return center (22) quality clothing (178) return address (45) return label (49) return items (147) delivery time (202)
Thumbnail of user franceb19
1 review
0 helpful votes
September 27th, 2020

New favorite place to buy clothes! I've only shopped from this website twice, and I really love it! It was easy for me to find everything I wanted and I even ended up getting a lot more than I originally needed. The clothes are also well priced and very cute! I will definitely buy here again.

Thumbnail of user snowdiaj2
1 review
0 helpful votes
November 27th, 2020

I bought some shirts for my daughter on this website and she liked them a lot. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I do not know anything transparent. Nice design. Good quality fabric!

Thumbnail of user antoniat19
1 review
26 helpful votes
October 9th, 2020

Always a great experience! I love shopping with this website. I haven't had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but decided to take a chance and don't regret it once! You just have to decide if it is the right size for you before buying :)

Thumbnail of user genied1
2 reviews
16 helpful votes
September 3rd, 2021
Verified purchase
• Updated review

The clothing arrived and I was expecting it to fit me as I ordered XXL and XX2. However when it arrived I was horrified to find their products say XXL but are nowhere near the mark. The extra large turned out to fit a 10 year old. Since I don't have children the girl next door got my order. I will not be buying from Zolucky again. Their clothes are pretty, and the material very nice but they have no idea what the correct sizes are for the U. S market.

Its not worth repeating

Reason I chose this business:

I saw it online.

Reason I chose this product:

I was going away to the beach on holiday and wanted new clothing to go with my holiday.

Service
Quality
Nice Clothing
August 4th, 2021
Verified site experience
• Previous review

Nice clothing at a good price. Makes shopping nicer and quicker.

Thumbnail of user iciark
1 review
0 helpful votes
March 22nd, 2021

The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.

Thumbnail of user adeliao1
1 review
18 helpful votes
July 1st, 2021

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Thumbnail of user lyndan62
3 reviews
0 helpful votes
February 5th, 2023
Verified purchase
• Updated review

Satisfied. The sweatshirt is as expected, lightweight with colorful design. The sweater has some loose threads that will need reinforcement before wearing / washing.

Reason I chose this business:

Ad on computer screen.

Reason I chose this product:

Colors and prices good. Delivery was fast.

Quality
Very satisfied
January 6th, 2023
Verified site experience
• Previous review
Thumbnail of user chrisk1446
1 review
9 helpful votes
June 26th, 2021
Verified purchase
• Updated review

The most artistic styles around. But the larger sizes do not take into account what makes a woman larger. No room for larger chests or bellies, need to be longer to account for the hike up from additional body mass. Ordered 3 tops. 2 were nice, a bit shorter than I hoped. The third felt like tissue paper. No wonder that shirt was not shown on a model, but draped flat.

Reason I chose this business:

Incredibly lovely patters on the fabric.

Reason I chose this product:

Lots of lovely patters on the fabrics.

Quality
Beautiful selection
May 25th, 2021
Verified site experience
• Previous review

Not your standard Tshirt. Style with comfort.

Thumbnail of user mikeq373
1 review
14 helpful votes
September 23rd, 2021
Verified purchase
• Updated review

Easy to use with paypal. Items get delayed in customs. One item not as pictured. Dress missing a complete bottom tier of material which made the look and length different than pictured. Will keep item but don't know yet if I will order again from this company. By the time overseas shipping is paid, total price not so attractive. Also, Clothing runs a little small for American sizing.

Reason I chose this business:

Liked pics of the clothes.

Reason I chose this product:

Liked pictures and products seemed inexpensive.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

For shipping, we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Takes awhile to get but worth the wait.
July 25th, 2021
Verified site experience
• Previous review

Good. Easy to use with paypal

Thumbnail of user ameliam114
1 review
5 helpful votes
July 15th, 2021

For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.

Thumbnail of user sandraa722
1 review
0 helpful votes
March 29th, 2021

Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.

Thumbnail of user maryw1850
1 review
0 helpful votes
April 14th, 2021

They have a range of quality clothing :) It has a variety of styles and prices to suit everyone's needs. Returning and exchanging is an easy process. There are so many clothing designs to choose from that you could spend hours and days perusing them! I know I will probably find more than I bargained for in this online boutique!

Thumbnail of user tabothan
1 review
0 helpful votes
September 16th, 2021

Fast online transactions and great clothes. The pants that I buy here are my favorites among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar website as good as this one.

Thumbnail of user sukis10
1 review
1 helpful vote
September 12th, 2021

I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!

Thumbnail of user kalinal3
1 review
0 helpful votes
October 16th, 2020

The package arrives very quickly, everything is correct and as requested. Prices consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. It is sometimes difficult to find the right size on the internet, but here I had no problem.

Thumbnail of user adrianag138
1 review
7 helpful votes
July 31st, 2021

Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)

Thumbnail of user mariana38
1 review
3 helpful votes
January 14th, 2021

I ordered a beautiful shirt here for a party that arrived very quickly and looked the same as on the web page, to underline this, I had contact with a lady from this boutique by email who was amazing in helping me and always answered my emails so soon as i sent them. She was an amazing help at all times, really great customer service. Thank you :)

Thumbnail of user galinai4
1 review
3 helpful votes
October 16th, 2020

I am so happy I decided to buy this beautiful online clothing site. I was really skeptical as I had never bought from this website before and the reviews were mixed. When my dress arrived, I was not disappointed! The dress took forever to ship, but they did a great job responding to my emails and updating me on the status of my dress. Thank you because it arrived on the promised date.

Thumbnail of user ethelt21
1 review
0 helpful votes
September 30th, 2020

Zolucky became my favorite online boutique. As a working student, I make sure to invest my money wisely. With great clothes, fast delivery and cheap prices, I always come back without regret.

Thumbnail of user dorisi76
3 reviews
0 helpful votes
July 1st, 2022
Verified purchase

The blouses on this website are wonderfully styled unlike most websites of well known clothing stores. The designing team is amazingly talented and provides refreshing choices for all ages! So appreciated - thank youi!

Service
Quality
Thumbnail of user janetwcole
1 review
1 helpful vote
January 13th, 2024

DO NOT BUY FROM ZOLUCKY!
Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles"
Your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.

Tip for consumers:
DO NOT BUY FROM ZOLUCKY!
Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles"
your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

We are not scam, we are a legitimate company. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.

Regarding the returns, items can be returned for 100% refund, currently the buyer is responsible for the return shipping cost. You enjoyed free shipping in this order, but because the total order amount falls below the free shipping threshold after the return, you will also need to bear the original shipping cost. Hope you can understand.

We've also sent you another email today about your issue. Looking forward to your reply.

Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Ashley
ZOLUCKY

Thumbnail of user cheried89
1 review
1 helpful vote
February 4th, 2023
Verified purchase

Items are very cheap made. Some don't even look like what is pictured. I ordered a pair of Khaki boots and when they came in they were PINK. Wont order from them again.

Tip for consumers:
Don't order from overseas!!!!

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user janism95
1 review
6 helpful votes
October 9th, 2020

Gorgeous clothes and impeccable service. I started shopping at Zolucky, which gives me confidence not only because it is a serious online purchase, but also because of the variety of interesting things that I hardly find in the place where I live. I love being subscribed for updates. I love it and I still love it, I would recommend it to all girls who want to be in the latest fashion with high quality clothes at affordable prices.

Thumbnail of user keilaw4
1 review
0 helpful votes
September 17th, 2020

Excellent fashion clothing website. I loved my sweaters, I asked in several sizes to try, incredibly almost all of them fit me well, and I have a large bust. They are very friendly, I highly recommend them.

Thumbnail of user claireu9
1 review
1 helpful vote
November 20th, 2020

Brand clothing, shoes, etc. at VERY reduced prices. Incredibly low prices for the real thing. Ships Same Day Order, Free / Discounted Shipping, $ Every $ Spent Rewards Program. Quality merchandise, informed customer service. Excellent Website!

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 3 days

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