Zolucky has a rating of 3.91 stars from 5,110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 14th among Women's Clothing sites.
Variable sizing, add an extra step or two, and a lack of confidence in fit of product. Also, fabric content should be easy to see on first pages in description. If synthetic, but feels like a natural fiber (eg,cotton or cashmere) then this would be helpful to day. I have had a bad experience with products that are synthetic, feel like synthetic, and to me, are slimy.
DO NOT BUY FROM ZOLUCKY! Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles" Your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.
Always a great experience! I love shopping with this website. I haven't had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but decided to take a chance and don't regret it once! You just have to decide if it is the right size for you before buying :)
New favorite place to buy clothes! I've only shopped from this website twice, and I really love it! It was easy for me to find everything I wanted and I even ended up getting a lot more than I originally needed. The clothes are also well priced and very cute! I will definitely buy here again.
The shirt arrived on time and fit perfectly. Have received many favorable comments from friends about how good it looks and where could they buy one. HIGHLY recommended!
Satisfied. The sweatshirt is as expected, lightweight with colorful design. The sweater has some loose threads that will need reinforcement before wearing / washing.
Ad on computer screen.
Colors and prices good. Delivery was fast.
The clothing arrived and I was expecting it to fit me as I ordered XXL and XX2. However when it arrived I was horrified to find their products say XXL but are nowhere near the mark. The extra large turned out to fit a 10 year old. Since I don't have children the girl next door got my order. I will not be buying from Zolucky again. Their clothes are pretty, and the material very nice but they have no idea what the correct sizes are for the U. S market.
Its not worth repeating
I saw it online.
I was going away to the beach on holiday and wanted new clothing to go with my holiday.
Nice clothing at a good price. Makes shopping nicer and quicker.
I bought some shirts for my daughter on this website and she liked them a lot. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I do not know anything transparent. Nice design. Good quality fabric!
The most artistic styles around. But the larger sizes do not take into account what makes a woman larger. No room for larger chests or bellies, need to be longer to account for the hike up from additional body mass. Ordered 3 tops. 2 were nice, a bit shorter than I hoped. The third felt like tissue paper. No wonder that shirt was not shown on a model, but draped flat.
Incredibly lovely patters on the fabric.
Lots of lovely patters on the fabrics.
Not your standard Tshirt. Style with comfort.
Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
Easy to use with paypal. Items get delayed in customs. One item not as pictured. Dress missing a complete bottom tier of material which made the look and length different than pictured. Will keep item but don't know yet if I will order again from this company. By the time overseas shipping is paid, total price not so attractive. Also, Clothing runs a little small for American sizing.
Liked pics of the clothes.
Liked pictures and products seemed inexpensive.
Good. Easy to use with paypal
For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.
The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.
Foolishly I ordered multiple items with my first order and didn't like many of the items I ordered so I tried to return them. It was a rude awakening when I found out the items had to be returned to China and then they might be rejected after paying shipping and possibly international charges. Zolucky did offer to reimburse me for 15% of the cost of the items I wanted to return. So for $74 in returns I should get $11.10 - I won't be shopping on Zolucky again. Zolucky was not lucky for me.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
They have a range of quality clothing :) It has a variety of styles and prices to suit everyone's needs. Returning and exchanging is an easy process. There are so many clothing designs to choose from that you could spend hours and days perusing them! I know I will probably find more than I bargained for in this online boutique!
I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!
DO NOT BUY FROM ZOLUCKY!
Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles"
Your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.
Tip for consumers:
DO NOT BUY FROM ZOLUCKY!
Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles"
your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.
Products used:
NONE
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
We are not scam, we are a legitimate company. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the returns, items can be returned for 100% refund, currently the buyer is responsible for the return shipping cost. You enjoyed free shipping in this order, but because the total order amount falls below the free shipping threshold after the return, you will also need to bear the original shipping cost. Hope you can understand.
We've also sent you another email today about your issue. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
The package arrives very quickly, everything is correct and as requested. Prices consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. It is sometimes difficult to find the right size on the internet, but here I had no problem.
I am so happy I decided to buy this beautiful online clothing site. I was really skeptical as I had never bought from this website before and the reviews were mixed. When my dress arrived, I was not disappointed! The dress took forever to ship, but they did a great job responding to my emails and updating me on the status of my dress. Thank you because it arrived on the promised date.
I ordered a beautiful shirt here for a party that arrived very quickly and looked the same as on the web page, to underline this, I had contact with a lady from this boutique by email who was amazing in helping me and always answered my emails so soon as i sent them. She was an amazing help at all times, really great customer service. Thank you :)
Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.
Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)
I purchased a number of dresses and blouses. They looked great in the photos but most of the clothing was made of cheap fabric, had poor seams, or did not fit well.
Tip for consumers:
They claim you can get a refund, but I never received any credit. The website says that you can return items, but when I tried to return items, I discovered that it would be expensive and that there would be no guarantee that items would be received. As an consolation for not returning, they offered me a 15% refund which I chose to accept. However, I see no record of ever having received the credit.
Products used:
a couple of dresses
Dear Customer,
Thank you for your feedback on Sitejabber! We apologize for the problems you experienced during your shopping experience. We are committed to providing high quality products and services, but obviously in your case we did not meet your expectations and we deeply regret this.
Regarding the refund issue you mentioned, we take every customer's refund request very seriously and do our best to ensure that they are processed in a timely manner. As far as we can see, we received your refund request and sent a first reply containing some of the refund options you mentioned. However, we have not heard from you since then to confirm your willingness to accept the partial refund we offered. If you did reply to us informing you of your options and we did not offer you a refund, we regret that there may have been a problem with the reply process and that the email did not reach you.
We have requested a 15% refund for you and the refund is currently being expedited. Please understand that since your order transaction is more than 365 days old, we are not sure if the bank can still accept this refund request. If you still do not receive your refund within 3 days, please contact our customer service team immediately and we will investigate and resolve your issue as soon as possible. In the meantime, we will review our refund process to ensure that a similar situation does not happen again.
Regarding the quality of the item you mentioned, we will give feedback to the relevant departments as soon as possible, continue to optimize the quality of our fabrics and production to ensure that the quality of the products we provide meets our standards, and improve our product descriptions so that our customers can more accurately understand the material and quality of the item.
We sincerely appreciate your feedback and hope to have the opportunity to earn your trust back. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you again for your feedback and we look forward to being able to resolve issues and improve your shopping experience.
Best regard,
Hailee
ZOLUCKY
The blouses on this website are wonderfully styled unlike most websites of well known clothing stores. The designing team is amazingly talented and provides refreshing choices for all ages! So appreciated - thank youi!
Items are very cheap made. Some don't even look like what is pictured. I ordered a pair of Khaki boots and when they came in they were PINK. Wont order from them again.
Tip for consumers:
Don't order from overseas!!!!
Products used:
Shirt
Gorgeous clothes and impeccable service. I started shopping at Zolucky, which gives me confidence not only because it is a serious online purchase, but also because of the variety of interesting things that I hardly find in the place where I live. I love being subscribed for updates. I love it and I still love it, I would recommend it to all girls who want to be in the latest fashion with high quality clothes at affordable prices.
Fast online transactions and great clothes. The pants that I buy here are my favorites among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar website as good as this one.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
For shipping, we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!