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Claim Your BusinessZoho has a rating of 2.5 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoho most frequently mention customer service, and credit card problems. Zoho ranks 19th among CRM sites.
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What problems is the product solving and how is that benefiting you? Prospecting management tool I'm the owner of an online shop and my job is to look for the right software that automates most of my work. Given the increasing demand for my product, I needed a tool that would help me manage my orders, customers, and shipment. After going through a lot of google searches I finally got to know about Zoho and after looking at the features I thought to give it a try. First off I was amazed at its features and how it integrated with the rest of the tools. I've had this tool for about a month now and I can say I'm really happy with the results. For more details, you can check out the Zoho website.
I do not recommend this company. I was their client for business email for 2 years. My account was due to expire and they sent 1 reminder. Unfortunately I did not see it and as a result, my account expired. I tried to reconnect it but although Zoho accepts Paypal, I was consistently asked to add my credit card. No one in the Zoho team helped in any constructive way (they were either slow or kept copying and pasting generic replies). In the end, I bought another domain and email, from a different provider, to save my business "face". I asked Zoho to help me forward any emails received in the old address (ie the Zoho address) but they declined saying they had sent me 4-5 reminders and it was my responsibility to pay on time. Even after they admitted they had sent only 1 reminder, and knew that Paypal payments were not pure Paypal but included credit card, they insisted I PAY them for the forwarding service. They actually asked me to pay them around 3 times despite this unfair treatment and their false advertising about accepting Paypal. I really felt I was dealing with a Scam company, and whatever they are, I regret paying money to them for 2 years, I would never use them again.
Zoho One has everything you need to run a business. However, customer support is poor. When calling support, you are left listening to music and waiting for someone to answer, which usually doesn't happen. When you create a support ticket, it usually takes 24 hours before an answer is given, which can be frustrating when an emergency support is needed.
I would love to give this suite of products a five-star for the awesome interface and integration as one, but it's not one product.
Dealing with this company is like dealing with 10 different companies with 10 different products that try to work together. It's rare that you get a live support person. You usually have to leave a voicemail and they take a few hours to reply. By that time, you are even more frustrated and confused.
Additionally, the customer service reps work in a noisy atmosphere with horrible hold music. Arrrrrgh.
I have previously written a very scathing review of Zoho and its service. I am able to provide an update on that review. I had been more than satisfied with the Zoho service - it met all of my needs. As is always the case, it is only when problems arise that the true calibre of a service provider emerges. A problem arose and I was getting no response from Zoho after many attempts to communicate - until I made noises about going elsewhere. That prompted a service call and the problem was then dealt with. I would upgrade my previous 1 star review (written in abject frustration) to 3 -stars. It is still a good product and for a free service couldn't really be better value - I have been using it to host my business website and e-mails for 2 years and apart from the service glitch, would recommend Zoho. In fairness to Zoho; plenty of businesses that charge fees provide appalling service, so Zoho are actually pretty reasonable., all things considered.
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