I have been using Zocdoc to schedule doctors appointments for the past few years - I have always gotten great service and really easy to use information about different doctors. I love that I can see real reviews from real people who have gone to these doctors so I can choose the perfect physician for me!
I was not positive about how this would work. My surprise is it worked well.
I now believe I can make an appointment and it will be a good appointment.
I have new confidence in the way this works.
Keep up the good work.
I really like using ZocDoc to search for my healthcare providers. I get the information I need, in a timely fashion, and I have had nothing but the best outcomes with the doctors and dentists I have seen. Definitely recommend this site to everyone!
I've had nothing but extremely positive experiences with ZocDoc. I moved to LA over a year ago and was struggling to find health care providers I trusted. ZocDoc proved to be a great resource to search for doctors in my network who have positive reviews from other patients. In one case, I did have a doctor cancel the appointment I made on ZocDoc because the office wasn't open on the day listed online. A member of ZocDoc's customer services abruptly contacted me to evaluate the circumstances and instructed me that the office should not have listed availability for a day they were closed and provided me with a 5 dollar gift card for my struggle. I really value the care ZocDoc takes with ensuring the system is working correctly in addition to the ease and accessibility of the product.
I met Dr. Hammon while visiting our son in CA. My husband and I were leaving to return to FL driving cross country, when my back injury occurred. Dr Hammon fit me into his schedule three times before we left, along with natural solutions compared to my conventional medication and provided a portable Tens (?)machine to make my travel more comfortable and possible. We were on a time schedule and made it back to FL. Within 4 days. I would have never thought it possible the first few days of my injury. Thank You for your knowledge, and compassion. Barb carme
I think ZocDoc is the best thing since sliced bread. It eliminates the hassle of the old way of looking for a physicians for example, the yellow pages which you run the risk of getting someone who may not be a good doctor for many reasons. With ZocDoc it list many physicians of many, many to chose from and it tells you what insurance they accepts and most importantly, patient reviews. I find it very helpful when choosing a physician what other patients views are. I love ZocDoc and I recommend it to all my co-workers and friends.
These guys are the worst. Our office decided to go with these guys to check them out. After a couple of months they became a total nightmare. We decided they were not right for our office so we went to try and cancel them. Simple enough right? Wrong! We told them to not book anymore appointments online, and they still, to this day, book the patients for times when the doctor was not in the office, or when we had no openings for appointments. We have not paid them in months! Still get phone calls from angry patients saying they booked with Zocdoc for this day and this time. The doctor was not in. Makes for angry patients! Not a good way to run a online service guys! Get a clue!
Your website is a great idea. I'm also with several Weill Cornell/NYP doctors, and they don't have anything like this... with prefilling out forms and info online, or making appointments online. Bravo to ZocDoc!
I have loved the doctors ive actually met with but ive been having one to many problems with accurate information on the website like hours and dates available also with the correct providers. However zoc doc is quick to give feedback and try to make things right.
Ally, and Sarah(sp) helped me try and find doctor's in the ATL area that took out of state work comp. Majority of the list doesn't even take regular GA work comp and I brought it to their attention and they tried to do their best. Wish I had a doctor to go to but the whole list is bunk. Thanks Ally and Sarah, you guys tried :)
I booked an appointment with a doctor through zocdoc and when I arrived at the doctor's office, they said the doctor was not there. Apparently a lot of people had the same experience. They need to make it clearer when the doctor is not going to show up. Do not blindly book through the app. It is not trustworthy.
This was the easiest way I have ever booked a doctors appointment. The problem was that I didn't like the doctor I went to, and none of my regular doctors use the service. Once more sign up this will be perfect
I am so pleased to have this way of obtaining Dr. Appointments. Once you locate a Dr. And find they take your insurance the rest is a breeze. I am very impressed how quickly you can get in to see a Dr as well.
I've obkt experienced one appointment booking glitch which was no fault of Zoc Doc.
What a piece of crap. This application asks for too much information and then does not work. I booked an appointment with my doc using the application only to learn the appointment was not really available. What a waste of my time and that of the office staff.
Hi Randy,
We are terribly sorry to hear about the trouble you experienced with this appointment. Could you give us a call at (855) 962-3621? We would love to figure out what is happening there.
Looking forward to hearing from you.
In health,
Mary M.
Zocdoc Service Team
Making appointments is easy and great, but even when the doctors confirm the appointment they call you to change it, or sometimes you show up (after having to leave work early for it) and they don't even have you in the system. On my last appointment I showed the confirmation on my phone to the doctor's receptionist, but she still could; t accommodate me and I had to reschedule. Then you are forced to reschedule in the system and ZocDoc gives you "warnings" that you ar rescheduling too often! Not fair for the customer...
Hi Isablel,
This should definitely have not been your experience using ZocDoc, and we would love to take care of this right away. Our doctors guarantee the availability they list on our site is accurate. Could you give us a call at (855) 962-3621? We would be happy to help you resolve this issue.
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team
Our patient's are unable to book appointments. We have called multiple times over the last few months and the problem is still not resolved. We have asked to speak to supervisors and have been ignored. They continue to take our money but not provide the service for which we are paying for. We have lost revenue as a result. We have run a report to see of what Zocdoc is telling us is true and it is not.
We follow up on all requests we receive, so we are sorry to hear of the trouble you are experiencing with making contact regarding patients' inability to book appointments with you. We'd like to take the time to look into the matter further and make sure Zocdoc is working as intended. Please give us a call at (866) 962-3621 so that we can assist you further. - The Zocdoc Service Team
I didn't actually go to my doctors appointment because I found a clinic right down the road on which I live. I'm sure he would have been wonderful thouhh, after having read his reviews and browsing through his qualifications. I would recommend him based on thosr alone.
Incredibly easy to book an appointment, prompt response when it had to be rebooked (actually ended up being a more convenient time), and they gave me an Amazon gift card because of the rebook. Definitely the first place I go when I need to find any doctor.
Any doctor that does not allow a review posting should not be on Zocdoc. Them being listed is useless. I went to one that was listed and he should not be in business. I know people who went to him and they said NEVER AGAIN! I echo their comments. Never went back.
Hi Theodore,
If you had a poor experience with an office, we would love to know more about what happened so that we can follow up. Please give us a call at (855) 962-3621, we would love to hear more.
In health,
Mary M.
ZocDoc Service Team
During my last experience with ZocDoc, I was not only able to schedule my appointment with ease, but was also able to effortlessly change my appointment to a more convenient time. The reminders are an added plus to the process. Sometimes, not having to make a phone call is a bonus. I always recommend ZocDoc to others and let my physicians know how pleased I am with the service. Thank you ZocDoc.
Overview
Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Sorry to hear there was a problem with your appointment booking experience, Modelo. We want to investigate what happened, as it's not typical across our platform for providers to mismanage their accounts like this. We want to know of which office and appointment this pertains so we can follow up with them. We still want you to receive the care you need, so we're happy to help you find another provider. -The Zocdoc Service Team@ (855) 962-3621.