• ZNO

ZNO

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Overview

ZNO has a rating of 2.83 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ZNO most frequently mention customer service, artisan state, and photo book problems. ZNO ranks 95th among Photo Printing sites.

  • Service
    16
  • Value
    16
  • Shipping
    14
  • Returns
    9
  • Quality
    14
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • My order was lost and the customer service has been terrible.
How would you rate ZNO?
Top Positive Review

“Exceptional Care”

Marissa B.
2/25/23

I was really nervous to order because theres definitely some not so great reviews, HOWEVER! I ordered 2 glass front wedding albums and got a 50% off coupon which was AMAZING! The leather and inside quality was absolutely incredible! The photo on the outside looked a little off-colour I think maybe from the glass? Anyways, I still loved them so much and got 50% that I didnt feel it was necessary to contact them. About 4 months later my husband suggested I contact them and instantly they were like, no problem, we'll ship out 2 new ones asap and they did! The new ones arrived and they were the same so they suggested I choose another style and send out ANOTHER 2 pairs totally free and so fast! Over the top superb custom care! Would totally recommend and order again.

Top Critical Review

“Transparency Matters”

America Latina E.
11/9/23

Feeling a bit frustrated here. Noticed your products are always labeled "ON SALE," but when I go to check out, it's back to the regular price! And to top it off, I have to hunt for a Thanksgiving 20% discount code? Seriously? Let's keep it real and transparent, please! A little honesty goes a long way with us customers. #TransparencyMatters #CustomerExperience #HonestyInBusiness

Reviews (141)

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customer service (53)
Thumbnail of user marissab136
1 review
2 helpful votes
February 25th, 2023
Verified purchase

I was really nervous to order because theres definitely some not so great reviews, HOWEVER! I ordered 2 glass front wedding albums and got a 50% off coupon which was AMAZING!

The leather and inside quality was absolutely incredible! The photo on the outside looked a little off-colour I think maybe from the glass? Anyways, I still loved them so much and got 50% that I didnt feel it was necessary to contact them.

About 4 months later my husband suggested I contact them and instantly they were like, no problem, we'll ship out 2 new ones asap and they did!

The new ones arrived and they were the same so they suggested I choose another style and send out ANOTHER 2 pairs totally free and so fast!

Over the top superb custom care! Would totally recommend and order again.

Tip for consumers:
Look up promo codes!

Products used:
Leather, Glass Front Photo Albums

Service
Value
Shipping
Returns
Quality
Thumbnail of user rp284
1 review
0 helpful votes
August 5th, 2020

When I ordered an 8x8 book I didn't realize how big and impressive it would be in real life! I was so excited to see my album when it arrived even after spending weeks designing it! (it doesn't take very long though unless you're a perfectionist like me...) I recommend zno.com to EVERYONE!
They're pricing is on the expensive side, but not terribly, and they always have sales...
Enjoy!

Thumbnail of user hollies26
1 review
1 helpful vote
July 21st, 2020

We just received our Wedding Album and I am beyond satisfied with the final product! The process to put the album together was simple and it turned out exactly as I designed. The album comes in a very nice box and has a nice presentation of quality. The only thing I wish was made more clear is the look/effect of the metallic page, as this was more of a gloss and was not what I was picturing. Overall, very happy with my order!

Thumbnail of user kiml592
1 review
1 helpful vote
December 21st, 2020

The book arrived. Nice packaging and it us, as you said, a great product. I posted this to your page. I just got mine back. I was at first skeptical but the product is legit. Colors are accurate. Pages are stiff card stock but stiffer. Cover is very smooth and the texture is creamy, certainly nice touch. I'll do another using the full sweet of destgne and layout option. But rest assured, the book is legit!

Thumbnail of user ayamar
7 reviews
14 helpful votes
November 30th, 2019

I took a big chance ordering one of their high-end lay-flat photo-books when I had never ordered products from them before. It was fairly expensive but seemingly on par with what most of these companies will likely charge for this product. I was very happy with the product received. Great quality printing. Pages feel great. And looks exactly as they advertised on their website. The only thing I did not like was how the acrylic cover was attached to the photo-book. But their customer service was great and they addressed my concern promptly! I was especially impressed with that part of the service.

Thumbnail of user nickim31
1 review
1 helpful vote
September 4th, 2020

I am so in love with our wedding album. Not only is it stunning and great quality, but I literally just ordered it on Aug 30th around 4 pm and it was at my door on Sep 3rd 3 pm. So exciting! Pricey, but you get what you pay for. I bought the leather/crystal cover.

Thumbnail of user rohitj40
1 review
0 helpful votes
February 23rd, 2021

I am so thankful to the ZNO team for such a beautiful 14*11 Linville Album Set. It arrived a week before the due date and its absolutely gorgeous. Prints are stunning, page weight is perfect for a professional Wedding Album and the box it comes in is the same linen cover as the Wedding Album itself and is so beautifully presentable. The software they offer to create the album is simple and very user friendly. I ordered the Green Tea linen cover and its a truly sublime color (While creating the album you will get the option to choose the cover color). Lastly, i have a wedding album from them ordered 7 Years ago and to this day its pristine and has retained the quality of the prints exquisitely. Thanks again guys

Tip for consumers:
Use high resolution images and before submitting the final work double check every page you have designed to make sure its how you would like it to be, i know it sounds silly but i just realised i had used the same image twice, also its important to check alignment and bleeds so your prints come out beautiful as you would like them to be.

Products used:
Linville Album Set 11*14 Green Tea Cover

Service
Value
Shipping
Quality
Thumbnail of user lh400
1 review
0 helpful votes
May 18th, 2020

I ordered 2 canvasses and one of their more unique 3-photo floating frame products. I could not be happier. To be fair, all photos I provided were high quality (DSLR, edited in Lightroom), which may be the cause behind some disappointed customers - the end result will only be as good as what you're providing. Some other negative reviews seem to stem from errors in printing/cropping/handling but I can say that for me, my expectations were met without a doubt. I've ordered a canvas from Walgreens, it turned out more like a cartoon than a photo (no sharpness to the lines, colors muted and blending into each other), and it cost about 80% of what ZNO charges. These were well worth the higher price and I will absolutely buy more in the future. I love to showcase my (admittedly amateur) photography, and ZNO has given me an opportunity to do so and not break the bank! 10/10
*Note, the photos I uploaded show the canvasses still in the plastic wrap (they're an anniversary present for my wife, she's going to love them :) )

Thumbnail of user eglec1
1 review
1 helpful vote
December 7th, 2018

Wow, I love my crystal cover leather wedding album. It's just perfect. The quality is amazing, very thick sturdy pages, black gilding, great lustre photo paper.
The customer support is very helpful and responsive to messages.
I wish you included Lithuania in your shipping destinations. Now I need to use third party services to get my albums.
Also, they offer big discounts and you can combine them with planner plan. Great way to save money. Keep it up, Zno!

Thumbnail of user rebeccas415
1 review
0 helpful votes
January 29th, 2019

I am a professional photographer and I use Zno for all of my projects because they have a good variety of high end and lower end products, which works well with all budgets. Regardless of the type of product, all of my clients were very satisfied with the quality of their special prints or photo books. I also really like their website since it is very easy to use and their pre-made templates are also great as well.

Thumbnail of user tomb324
1 review
1 helpful vote
February 8th, 2018

I initially signed up several years ago (they had a different name then... can't remember) for a little black book. Loved it, ordered several more over the next few months. Always great.
I decided to get a large canvas printed and loved it. I've since done 3 large canvases all with the same quick shipping and high quality.
I did have to deal with customer service once as I was having trouble creating one of the books, that experience was positive and they helped me get it sorted.

Thumbnail of user alberts133
1 review
1 helpful vote
October 11th, 2018

I recently moved into a new apartment and wanted to get something that would brighten up the walls. I ordered a couple matrix prints from Zno, which I believe is a relatively new product. They were extremely cheap, worked out to be about $10 per piece, which is a price you can not get with any other company. To my surprise, the quality was far beyond what I expected-the pictures were clean and crisp. Love them!

Thumbnail of user christaw30
1 review
0 helpful votes
October 31st, 2020

I have ordered three photobook from zno over the last few years and I've been so impressed every time! The print quality is super and the page thickness makes for such an impressive photobook. I've never had issues with delivery, and received a fast response when I needed to contact customer service. In response to those saying the customer service is slow, this is digital printing internationally, you need triple check everything so you don't need to make changes after ordering. In order to get the fast shipping times, they need to start printing the product quickly and do not proof the product for you. If this doesn't work for you I would suggest finding a company that will provide you with proofs; you get what you pay for. The price for quality I find is one of the best I've found in my personal experience, although I'm not using the site professionally for multiple clients so I can only speak for my own limited experiences. I always recommend zno to friends wanting to put together a book, and they have also all been very pleased with the outcome.

Tip for consumers:
Always check coupon sites for discount codes!

Service
Value
Shipping
Quality
Thumbnail of user michellez54
1 review
0 helpful votes
April 4th, 2019

I love how they always have sales but this time, they offered free shipping and a 15% off site wide. This is great on top of their low prices.

Thumbnail of user vivianb64
1 review
0 helpful votes
November 4th, 2018

I got their Little Moments Calendar. It looked really different from regular calendars that stands up like a folded triangle on the side. The Little Moments Calendar looks kind of like a phone's charging stand, where you can go through the months. It looks really cute and also serves the need of a room decor. The solid wood base also looks very expensive though I only paid around $20 for it. Love the simplistic design. Great product.

Thumbnail of user amyc711
1 review
0 helpful votes
January 26th, 2020

I ordered a flush mount photo album and the quality is OUTSTANDING. In addition, there was an error in my printing and the company stood behind their product and replaced the album for me. I would highly recommend Zno and look forward to purchasing more albums to capture our memories in the future.

Thumbnail of user oliviak37
1 review
0 helpful votes
May 25th, 2019

I started buying their little black books since four years ago. I buy at least twice from them a year, and was with them through every price increase. Although the price has gone up quite a bit, I still think that their price is very much worth it since it's still relatively affordable. I like their hard covers because it feels thick and substantial, and I like the matte effect. Their silver-halide effect, according to my photography friends, is the BEST in the industry. I am very satisfied with them, although they have increased their prices.

Thumbnail of user ketros
1 review
0 helpful votes
March 26th, 2019

I love getting their photo books throughout the year since they always have great sales, which makes it much more affordable than their original price tag. I like the matte finish to their photo books since it makes them look very expensive although I did not pay much for it. I have yet to try out the other finishes but so far, I am very satisfied by their matte finish.

Thumbnail of user elaineh103
1 review
0 helpful votes
September 2nd, 2018

I took advantage of their free little black book offer. I paid $5 for shipping. It says 8-12 days. I got mine in a week! Received my book today and am thrilled with the quality. If you haven't tried them, do! They did such an awesome job. It's beyond what I expected and I'm so obsessed. After everything was said and done, all I had to pay was $5 shipping! I'm working on my next little book with them. Thank you Zno!

Thumbnail of user jasonl301
1 review
0 helpful votes
January 16th, 2019

Both their app and website are very convenient and easy to use. Their plan is amazing, no rush in deciding when to use your credits, gives you time to really create a memorable item that can be given as a gift or for yourself to keep. Due to the fact that I am a photographer, signing up for their plan definitely saved both myself and my clients a lot of money. They also provide a lot of varieties to choose from for your photo prints and the quality is so awesome! At first I thought I'd just give the free book a try but I ended up getting a plan and ordering more items, immortalizing more beautiful memories.

Thumbnail of user nearl
1 review
0 helpful votes
February 9th, 2019

They have the best flush mount albums! I love how many options they have open for the user to choose: such as their covers, templates, colours, layout... The quality is very good and I use their website for my clients' wedding albums.

Thumbnail of user leslieb229
1 review
1 helpful vote
January 10th, 2019

I used their $5 little black book deal to create a custom family photo album that is MUCH more durable than the average photo album. It arrived in about a week and it was in beautiful condition. It has board book type pages, so we can even let our toddler look through it, and he loves pointing out pictures of himself and looking at the book with us! The one issue I had was that the photos were a bit blurrier than I expected, but that very may well have been due to the fact that they were uploaded from an iPhone. Either way, it's a great, inexpensive gift option for the ones you love, even at full price! They are always having sales as well so even after the trial, I still paid less than full price by using their discount codes which they email to their users.

Thumbnail of user tylerb199
1 review
0 helpful votes
November 30th, 2018

I recently made an Art book for my younger sister as her birthday present since she is majoring in art and I thought this would be a better way of organizing her portfolio. I was worried at first because my sister is very picky about the coloring and tonal contrasts of her pieces but she loved the art book! She recommended it to a lot of her friends and they all loved it too!

Thumbnail of user sophiel54
1 review
1 helpful vote
March 4th, 2019

I love how thick the lay flat photo book's photo paper(substrate) are. They are very good quality-I literally feel like I can get a child to scratch and beat at it and it will still look perfectly fine.

Thumbnail of user yiz8
1 review
0 helpful votes
February 18th, 2019

I love ordering posters from them because they have the lowest prices and the best quality. They have a wide selection of sizes, from regular photo prints to ones that are 30x40, all under the price of $50. Their shipping is also super fast, takes about 1 week.

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About the business

Zno? Is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.

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